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“Outstanding customer service!”

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Suites at Silver Tree
Germantown, Maryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Outstanding customer service!”
4 of 5 bubbles Reviewed August 6, 2013

My wife and I reserved a room (based on the great reviews here) and upon arrival there was an issue with the room that was beyond the control of the staff and management. I asked for a different room but none was available. (There was some equipment that generated noise and heat that made sitting out doors unpleasant, sleeping difficult, and opening the windows not an option) The ladies at the desk were wonderful but there really wasn't anything they could do. At the end of the stay I wrote what I hoped was a respectful letter to the management company explaining the issue but also letting them know the staff was great and based on the staff and location we would be staying at the Silver Tree again and their response bowled us over. We received an understanding note with a complete refund!

The hotel is gorgeous. The well maintained grand deck has nice furnishings and was a very popular hang-out for familiies and friends, the attached pub drew lots of travellers to the music and atmosphere. The interior lodge is also beautiful. We almost wished it was winter so we could have a glass of wine in the lodge near the fireplaces. The attached "Dutche's is excellent with an outstanding Chef- perfect NY strip (blackened w/a little blue cheese crust). We'll be back in the fall.

Room Tip: Avoid room 115.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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106 reviews from our community

Traveler rating
    40
    35
    16
    9
    6
See reviews for
33
44
Solo
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9
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Clifton, Virginia, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed July 25, 2013

My wife and I stayed here for our 10 anniversary. After 10PM there is NO SECURITY. We were disturbed by a crowd in the hall (10PM – 4PM) and was threatened when we asked them to go into their rooms. NEVER AGAIN!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank Leslie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurel, Maryland, United States
Level Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

Would recommend this place to ANYONE. Friends have stayed here. I saw the rooms firsthand, before I ever booked one. Exactly what you see on the webiste is what you get. Rooms are nice. Employees are always friendly and courteous. More affordable if you are not alone for a stay here...

Room Tip: No pool or hot tub. Could use both, to make it even more enjoyable.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davidsonville, Maryland
Level Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed July 1, 2013

We had a family getaway here last summer and while there were good things about the property, I would probably try something else the next time we go to Deep Creek. With 3 boys, we wanted a suite so that we could spread out a bit. Our lake view suite with loft was nice and big. However, in order to maximize the number of lake view rooms, the suites are very long and narrow. There is just one window in each room, which leads to the feeling of being in a long, dark cave. Since these are privately-owned units that are rented out by the hotel, the decor of your room depends on your owners' tastes. Our owners did nothing to brighten the space. There is a beach in front of the hotel, but it is rocky and not really conducive to swimming or even lounging. There is a really nice deck in front of the hotel where you can sit out and look at the lake. However, with no bar or table service, you need to walk next door to the restaurant to grab a drink (and you have to get a drink in a plastic cup if you want to take it back to the hotel deck). We noticed lots of other guests who had brought their own appetizers, wine and glasses. Since we had not planned for this, we were stuck drinking plastic cups of wine on the deck, which was not really the most pleasant way to enjoy the view.

  • Stayed August 2012, traveled with family
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Helpful?
1 Thank Danielle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 10, 2013

Stayed here as part of surprise trip for my boyfriend's birthday. Having never been to the area I chose to stay here based solely on the reviews I read. I couldn't agree more with all the positive things that have been said!

Check-in was prompt, easy, and done by friendly employees. The room was exactly as pictured online, we were in A125, a corner unit, and it couldn't have provided a warmer or cozier place for us to retire after an afternoon of playing in the snow at Wisp (bonus, the room next to that suite is a supply closet, so it's even MORE private :). I was also pleased at how quiet it was compared to a lot of the hustle and bustle of tourists in the area.

The view from the room was breathtaking, and we lucked out that a big, beautiful snow storm had just gone through the area before we got there. My boyfriend braved the foot of snow to enjoy walking around the balcony, and it looked like he had fun! The cabinets in the kitchenette were well stocked with a variety of glasses, plates, silverware, etc. And the dishwasher allowed for easy clean up at the end of our stay. The little flat screen TV mounted on the wall by the bed was a nice touch, and we enjoyed channel surfing while eating breakfast in bed.

To address some of the complaints that I've read about this place, I guess I must like a really firm mattress, because I slept like a rock! I also took an unplanned nap after breakfast the next morning because it was just such a comfy bed. Also, some reviewers are right that there isn't a ton of light, but we didn't mind it at all. We had several of the soft, low-wattage lights on during the evening, with the fire place going, and it just added to the snug ambiance of the place. We had all the light we needed to play cards and drink wine, so we were fine!

Overall we really enjoyed our stay here, and if we're even back in the Deep Creek area, this will be the place we'll stay!

Room Tip: Again, Suite A125 is the way to go if you're looking for some more privacy, as it is a corner un...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
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Helpful?
2 Thank Maggie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed February 18, 2013 via mobile

Spent two nights at the suites at silver tree and was a perfect setting for a ski weekend away. The fireplaces in the lobby and rooms were super cozy to enjoy a glass of wine, and then enjoy dinner At a local restaurant or in the comfort of your own room. the kitchenettes made it easy to serve a packed meal brought from home and save a little money. Clean and cozy, can't wait to come back! Also lake view changes the experience! Popped my head into a standard view room and it wasn't the same. Can't wait to be back!!

Stayed February 2013, traveled as a couple
Helpful?
2 Thank Lindsay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenbelt, Maryland
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 1, 2013

We just got back from a two night stay, and really enjoyed ourselves. Since there were two couples going, we were lucky enough to get adjoining suites - this made things really convenient. As opposed to using internet-generated directions to the property, use the directions they provide because they are really easy. Check-in was a breeze and they had plenty of luggage carts for u to use. Although it's a family friendly hotel, we never heard any children we knew there were some there because we saw them in the lobby), and this was nice as we wanted a quiet New Year's Eve. When we walked into our room, I was pleased with the layout as well as the color combinations. The view from the room (A211) was absolutely beautiful! The front desk staff was very friendly and helpful, and parking was not an issue either. There are two things that I would suggest: 1. they should place a sign on the front desk when the staff goes home so guests know who to contact in the event of an after-hours emergency. 2. BRING A HUMIDIFIER; the room was extremely dry and I woke up both mornings with a sore throat. However, all in all, we'd go back.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Theatreguy2370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suites at Silver Tree

Property: Suites at Silver Tree
Address: 565 Glendale Rd, Oakland, MD 21550-7171
Phone Number:
Location: United States > Maryland > Garrett County > Oakland
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Specialty Lodging in Oakland
Price Range (Based on Average Rates): $$
Number of rooms: 51
Official Description (provided by the hotel):
The Suites at Silver Tree is a luxury lakefront condo-hotel featuring incredible views of Deep Creek Lake, and a convenient central location. Hotel room features include a kitchenette, gas fireplace, sleep sofa and king or queen bed. Some include a loft and/or private balcony with lake views. An expansive deck leads to a level lawn and to the water's edge. A reading loft, marina, game room, sauna and fitness room are all at your fingertips. ... more   less 
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Also Known As:
Suites At Silver Tree Hotel Oakland

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