My wife and I reserved a room (based on the great reviews here) and upon arrival there was an issue with the room that was beyond the control of the staff and management. I asked for a different room but none was available. (There was some equipment that generated noise and heat that made sitting out doors unpleasant, sleeping difficult, and opening the windows not an option) The ladies at the desk were wonderful but there really wasn't anything they could do. At the end of the stay I wrote what I hoped was a respectful letter to the management company explaining the issue but also letting them know the staff was great and based on the staff and location we would be staying at the Silver Tree again and their response bowled us over. We received an understanding note with a complete refund!
The hotel is gorgeous. The well maintained grand deck has nice furnishings and was a very popular hang-out for familiies and friends, the attached pub drew lots of travellers to the music and atmosphere. The interior lodge is also beautiful. We almost wished it was winter so we could have a glass of wine in the lodge near the fireplaces. The attached "Dutche's is excellent with an outstanding Chef- perfect NY strip (blackened w/a little blue cheese crust). We'll be back in the fall.
- Official Description (provided by the hotel):
- The Suites at Silver Tree is a luxury lakefront condo-hotel featuring incredible views of Deep Creek Lake, and a convenient central location. Hotel room features include a kitchenette, gas fireplace, sleep sofa and king or queen bed. Some include a loft and/or private balcony with lake views. An expansive deck leads to a level lawn and to the water's edge. A reading loft, marina, game room, sauna and fitness room are all at your fingertips. ... more less
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- Also Known As:
- Suites At Silver Tree Hotel Oakland