Spent less than 4 hours in bed because some type of insect was biting the heck out of my feet and legs. I got up several times to shake out the sheets and when I remembered that I had a flashlight packed, I searched under the covers. There was nothing visable so I wondered if it was my imagination? Finally I couldn't stand it any longer. I got up, showered, dressed, packed everything and got out of there. Needless to say it was not my imagination, I have some type of small bug bites all over my lower legs and feet. I contacted Silver Tree on Tues to ask for a refund of the $198 nightly rate. I was told they would "look into it" and get back to me. With swollen, itchy feet and legs driving my crazy, I called back on Wed afternoon and left a message for the mgr. She contacted me Thurs to say that she's sorry but since there is no sign of bed bugs or fleas, they don't think they are responsible there will be no adjustment to the $400 bill for the 2 nights we stayed. Bed Bugs or not, some type of insect was in that bed and I have numerous bug bites to prove it! The only explanation I can come up with for their poor response to a serious problem is that this place must be on the verge of shutting down or they don't expect any repeat business. AVOID
- Official Description (provided by the hotel):
- The Suites at Silver Tree is a luxury lakefront condo-hotel featuring incredible views of Deep Creek Lake, and a convenient central location. Hotel room features include a kitchenette, gas fireplace, sleep sofa and king or queen bed. Some include a loft and/or private balcony with lake views. An expansive deck leads to a level lawn and to the water's edge. A reading loft, marina, game room, sauna and fitness room are all at your fingertips. ... more less
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- Also Known As:
- Suites At Silver Tree Hotel Oakland