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“Great Staff... Dishonest Management!!!”

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Washington DC, NE KOA
Brooklin, Canada
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great Staff... Dishonest Management!!!”
Reviewed September 1, 2011

We just returned from a stop over at the Capitol KOA in Millersville. We travel with a 21 foot travel trailer and have visited several KOA's in Canada and the USA. The purpose of this stop was to spend a few days visiting the Smithsonian, a few days relaxing by the pool and a day of back to school shopping. After being rocked by the DC Quake and chased by Hurricane Irene we managemed to accomplish are goals in part and had a great time even with the catasrophese.

The campground is well maintained. We were on a full service pull through site. We had no trouble accessing it and the services were well positioned for easy hook up. The sites were nestled in the forest with a few trees found between sites at least giving the illusion of privacy. The campground store was clean but small any groceries or supplies required were generally purchased off property. The washrooms and laundry were clean and adequate for our needs. The pool is a small rectangular pool and there is other recreation available including ping pong and a giant chess set. There are two nature trails on site but we did not get an opportunity to enjoy them on this trip.

The staff was very friendly and accomodating at that location. One member in particular, "Sparky" helped to make our trip memorable and was always very attentive to any needs we had.

Our dissatisfaction with the location comes from the dishonest approach management takes to marketing the campground. They advertise that they provide a shuttle for a 20 minute ride into the Capitol attractions. First off 20 minutes is an outright lie. At highway speeds and no traffic the drive would be 45 minutes, at the time it actually travels the commute is an hour plus. To me when a resort advertises that the provide shuttle service it generally indicates two things... One it is a free service meant to augement your stay and secondly that it runs routinely. Neither of these things are true. The shuttle is twelve dollars per person each day you wish to use it and it only runs once in each direction leaving at 0900 and returning at 1630. With the hour commute in, this provides you with less then 6.5 hours to tour all of the attractions on Capitol Hill. They also neglect to tell you that if they do not sell enough seats the bus will be cancelled, this was not an issue for us as the bus was full each day.

We were also disappointed to find out that while they advertised that the pool was open until Labour Day they neglect to tell you that for the last two weeks of the summer the hours are restricted to after 4pm. Maryland students are in school. There laws require a lifeguard at the pool and none of their adult staff have bothered to become certified so the pool is closed while the sun is shining and you are most looking to enjoy the cool water.

The main local attraction is clearly visiting the Capitol. And what we saw of it we truly enjoyed. For me it was incredible to stand at the Air and Space museum next to the Wright Bothers Kitty Hawk. Realizing that this was the actual plane that launched flight was awe insipring. I think if you ask my wife she will tell you that admiring the Hope Diamond was one of her highlights. If you are going to do this attraction consider your travel options. Driving into the Capitol is not really an option at $15.00 per hour for parking. The shuttle worked ok for us but at $12 a head and only 6 hours to tour it lacked value for our entertainment dollar. Next time I will consider using the local subway system. It is $4 to park and about $8 per person but it allows you to travel on your schedule and has severl stops along the Capitol Mall. We also utilized the Tourmobile while at the Capitol. That came as a package deal so we paid $57 for adults and $41 for children to cover both the KOA shuttle and the on site Tourmobile. For us this ended up being a waste of money as our main objective was the Smithsonian buildings which were all within short walking distance of the shuttle drop off point. If you are interested in attending the monuments and Arlington Cemetary then the Tourmobile has greater value but be warned the trip to Arlington is a minimum 3 hour round trip.

If, like us, you are also hoping to do some outlet shopping while travelling in the States the local shops are not what you are looking for. We had researched Outlet Malls and found that Arundel MIlls boasts an Outlet mall with 200 shops within 20 minutes of the KOA. This location is in no way an outlet. It is a standard mall. The shops are all full price stores offering their "current" merchandise. There were some seasonal sales to be had and my wife enjoyed some of the shoe stores but other then that we found little of value at this location. Luckily on our way South for this vacation we had run into bad weather in Hagerstown Maryland so had spent a day at thier Outlet Mall where we were able to get most of our back-to-school shopping done.

Despite our issues with this location we will return to the area some day as we hope to see much more to the Smithsonians 17 buildings, all of which were free to enter! We will stay at the KOA again as we were happy with the amenities but we will utilize the subway system for travel rather then depending on the KOA shuttle.

  • Stayed August 2011, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
9 Thank Routh_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 reviews from our community

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Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
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English first
Saint Louis, Missouri
Level 5 Contributor
91 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 13, 2011

Was a little concerned about the number of negative reviews on this place, but this was a typical KOA. As you would expect from a KOA near DC, the spots are a little cramped. However, the facilities are well kept, the staff friendly and helpful and you can't beat the daily shuttle to DC and Baltimore. I think anyone who typically stays at a KOA will be well satisfied with this one.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank mphopkins99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norway, Maine
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 6, 2011

First time staying at a KOA. Enjoyed every minute of it. Very clean and very quiet. The staff was extremely helpful and the shuttles to DC and Baltimore were very welcomed. We stayed in a one-room Kabin and it was perfect. The bathrooms/showers were clean and never crowded. The Kamp store serviced all our needs.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank clyde3372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smyrna, Delaware
Level 4 Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 17, 2010

After reading the other reviews about this place I was not sure if I was going to stay there. On my way to BWI I stopped by and checked it out. This KOA is very clean, the staff was friendly and if you do not have GPS you will have a hard time finding it because google maps puts the entrance on Highway 32 which it is not. This campground is a little small and I can see how you might walk through a tent site on your way to one of the 2 bath houses, use a flashlight and stay on the path. I brought my family back and we spent 2 nights in one of the cabins and had a great time. I will be back again next year!

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HayabusaSilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saudi Arabia
Level 5 Contributor
86 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 27, 2010

Avoid this place at all cost. I booked a five night reservation last January and planned to stay there during a family RV vacation. When we called for directions, a clerk gave my wife the wrong information and we had to pull a 32' travel trailer through crowded narrow streets with no place to turn around. When we called again, a rude and condescending clerk told my wife that no one had given us those directions, and she must have called the wrong number. My wife was unhappy but professional, and they hung up on her twice. They refused to give us the manager, so I called and cancelled the reservation. Stay at Fredericksburg instead, it's further but at least the staff have will treat you like a human being.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank expatrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Millersville hotels

Baltimore, Maryland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 18, 2010

The cabins were comfy and clean. The campground had a lot to offer Volleyball, pool, and playground, they had an ice cream social the night we stayed which the kids in our group loved.Most of the staff that we encountered were extremely friendly and helpful. However, we did have an incident that I did want to make you aware of. To get to the restrooms we crossed through the campsite. We did not know this was a problem as we did not see anyone in the area and tried to keep distance from the campers not to infringe on their personal space. On a trip to the restroom one of the members of our party was approached and reprimanded by someone on your management team. The man then came to our site with a friends and began yelling, our friend had not yet returned from the bathroom so we had no idea what the problem was or why this man was threatening us. He told us he was going to be back at 10:01 and if we were making any noise at all he was going to call the police. We are all adults and did not appreciate in the least his unprofessional aggressive approach. We had 2 small children with us who did not need to see such behavior. It was such a small, silly issue which could have been taken care of quite simply. It seemed to me to be a pretty small issue. Once we were aware of the problem we took the road and walked around the campsite to the restroom. We are all in our 30's and felt like we were 22 again getting in trouble by our parents. It was a little out of control.

  • Stayed May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank DMH1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elgin, Il
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 28, 2009

Our family very much enjoyed camping at the Washington DC KOA. The first night we were there we asked to have our campsite changed for personal reasons. The staff was very friendly and changed our site right away.
The KOA had so much to offer for children - there was a nice pool with a life guard on duty, ping pong tables, a huge chess set, laundry facilities, a nice playground, basketball, hula hoops, a very nice convenient store to name a few things that we used while there.
The bathrooms were fine for our family. We camp a lot and these bathrooms were pretty much like all the places we have camped. Bathrooms were clean, well stocked and hot water.
Defiantly would recommend this KOA to my family and friends.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Eshes246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Washington DC, NE KOA

Property: Washington DC, NE KOA
Address: 768 Cecil Avenue North - PO Box 9, Millersville, MD 21108
Location: United States > Maryland > Millersville
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Millersville
Number of rooms: 2
Also Known As:
Washington Dc, Ne Koa Hotel Millersville

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