After trying to cancl my reservation, the gentleman at the front desk informed me that I was past the cancellation policy and "no customer is worth losing my job." There was a full possiblitity of selling my room that night, as I tried to cancel in the morning. All of the other hotels in the area were sold out. I explained that I was traveling with small children and them charging my card would put me in a very bad place for the night. The $100.00 needed by this hotel was much more important than their customers or any human needs. Hospitality involves treating humans like humans. I am beyond words with how much a business will do for an extra $100.00. Terrible customer service.
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- Also Known As:
- Comfort Inn Deep Creek Lake Hotel Mchenry
- Deep Creek Lake Hotel
- Comfort Inn Mchenry
- Mchenry Comfort Inn