My husband had to go up and down to the lobby twice to get new room keys when they randomly stopped working, then the dead bolt knob wouldn't work and the bolt was frozen in the locked position. The only way to close the door from the outside was to use the key. Traci came up to evaluate the situation, agreed it needed fixing and referred it to the engineer on duty. She said he checked it, but he said it was our fault because we had the deadbolt on, and he went home. We had to deal with it the rest of our stay. Also one of the keys to the ski locker was poorly cut; it took 4 people to get it into the lock (rm 670.)
My lift ticket fell of my jacket 45 minutes before my ski time was over, and since it took me 20 minutes to get it replaced, I lost ski time. I saw lift tickets on the grounds and slopes at least 8 times in 36 hours. Obviously there is an issue with the fasteners that should be addressed. I recommend you use two fasteners to avoid this problem.
Room was fine, restaurants ok, too. Kids liked pool and arcade.
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- Also Known As:
- Wisp Hotel Mchenry
- Wisp Resort Mchenry