The food here is excellent - when you eventually get it. Shame about the service.
However the service is appalling. I would have complained but I was a guest and did not want my friends upset more than they were.
The waiter was patronizing to the point of being rude, slow, failed to offer water or bring it when asked, had to be asked for bread and then threw it on the table, kept referring to us as 'girls' with a condescending and demeaning manner.
It was understood that larger groups had service added to the bill and so we left a rounded up sum saying no change was needed so I was surprised when the waiter threw the change on the table. We left it as we departed.
As we were leaving the waiter accosted one of our group shouting 'how dare you leave this when your bill was $xx!' waving the change in her face. She tried to explain she thought service was automatically added but he walked off. Everyone then felt obliged to leave a tip when the waiter really did not deserve it.
One of the party mentioned his behaviour to the receptionist who just shrugged her shoulders so it seems that poor service and indifference is endemic in this establishment.
His attitude is an excellent example of the American fixation with tipping and it being seen as right with no need to earned. I know they are not paid well and depend on their tips - all the more reason to work for their tip rather than to just expect it. The tip is at the discretion of the patron and is not a set 20% as they seem to expect in the States.
In this case he deserved the 'insult' of a pittance of tip because that is all his service was worth.
I will never return here and know that none of my friends will and they have spread the word to avoid this place. Shame, because as I said the food was good when we eventually had it thrown at us.