We had put on our reservation-quiet location. We checked it VERY late (the next morning) but had prepaid the room. We were told we had the last room and it was across from the elevator!!! At around 1:30am we go to the room (418?) and before we open the door, we hear banging!!! We open the door and the heater/air machine sounded like it was ready to blow! We went to the front desk (extremely tired from our 20 hour plus travels from South America) and Jessica couldn't leave the desk so sent the driver, Vern. (HE WAS WONDERFUL and a complete asset to the property. ) He agreed that this was not good and told Jessica. She didn't know what to do with no rooms left. She had no contacts to call to assist us!!! We were so frustrated. Vern tried to help the situation. NOTHING! We wondered (and suggested) using another hotel with rooms. This was toooooo frustrating so got in the car and drover approx. two hours home arriving after 3:30am. (And we got a ticket along the way!) We called and left a message for Dion the assistant manager. What a bad experience. On a positive note, Dion called the next day and apologized and reimbursed us our prepaid night.
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- Also Known As:
- Hyatt Place Baltimore Bwi Airport Hotel Linthicum
- Hyatt Place Linthicum
- Hyatt Place Hotel Linthicum
- Linthicum Hyatt
- Hyatt Linthicum