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Hyatt Place Baltimore/BWI Airport
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Reviews (835)
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Reviewed October 25, 2012

Hotel was good and clean, but needs some serious updating, especially with the bathroom. The tub and toilet area were very outdated. Also, the breakfast doesn't start until 6 a.m., and our flight left at 6:30, so we missed breakfast. I sort of expected a hotel that's supposed to cater to travelers would have an earlier start.

Having said that, the shuttle was great and took us right where we needed to go. It was also there within 10 minutes of us calling when we got back to BWI. Not a whole lot close by (and highly recommend staying away from Ruby Tuesday's next door). The room was clean and it was still a great place to stay for a night before an early flight.

  • Stayed: October 2012, traveled as a couple
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1  Thank Ashley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jess H, General Manager at Hyatt Place Baltimore/BWI Airport, responded to this reviewResponded November 5, 2012

Thank you for taking the time to complete your response. I am glad to hear that overall you enjoyed your stay and that the shuttle service met your travel needs. We are hoping in the next year to begin bathroom renovations. The process is in the planning stages, but it is an extensive remodel that will take some time to implement. I hope you will choose to stay with us the next time you are traveling out of BWI.

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Reviewed September 27, 2012

I stayed here for three nights for business reason. It is an average hotel ... Clean enought but absolutely in the middle of no where. Next time for sure I will chose another one probably in the Baltimore city center.

  • Stayed: September 2012, traveled on business
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2  Thank ElenaBortoletto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jess H, General Manager at Hyatt Place Baltimore/BWI Airport, responded to this reviewResponded October 2, 2012

Thank you for taking the time to complete your response. It is true that there are not a great deal of activities in our immediate area, but as an airport location we are just a few minutes from Baltimore-Washington International Airport and by not being in the city, we can provide ample free parking as well as close proximity to many major companies in the BWI business district. Thank you again for your response and I hope you choose Hyatt Place in the future.

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Reviewed September 27, 2012

poor service. no buffet breakfast. front desk is beside the refrigerator. guest eat their breakfast at the lobby. the architect of that hotel should go back to school. lol their front desk agents are not as friendly. their breakfast sucks!! cold sandwiches in the morning! no eggs, pancakes, waffles, sausages. no lotion in the room. no mini bar. just just terrible. better to just shut it down. lol

  • Stayed: September 2012
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1  Thank kantutan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jess H, General Manager at Hyatt Place Baltimore/BWI Airport, responded to this reviewResponded October 2, 2012

Thank you for taking the time to submit your response. I am disappointed that you were not happy with your stay. We do try to offer something for everyone by providing our A.M. Skillet breakfast, for which we have had very positive feedback and a bar with beer, wine and liquor available. Although the decision was made to not provide lotion in the rooms, it is available upon request. I am sorry that we could not meet your needs and hope you will give Hyatt Place another chance in your future travels.

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Reviewed September 4, 2012

We stayed here being a surprise birthday getaway gift from my husband. We loved it. Very clean. Service was great! Continental breakfast was great also' everything fresh. The only downfall is there was no microwave in the room so we had to go downstairs to use one. Oh and the pool was an indoor pool but it was freezing cold. Other than that it was a beautiful hotel and we would recommend anyone to stay. And theres a STARBUCKS inside :)

  • Stayed: September 2012, traveled as a couple
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1  Thank ladyv76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jess H, General Manager at Hyatt Place Baltimore/BWI Airport, responded to this reviewResponded September 21, 2012

Thank you for taking the time to complete your review. I am glad you enjoyed your stay and hope you will choose to stay with us in the future.

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Reviewed August 11, 2012

Room was nice. The snack bar was great with beer/wine/liquor. Breakfast great. High quality food.
Parking is well lighted. But; bathroom is tiny, tub doesn't drain, gym is small with broken elements, and pool is sub-par.

Stayed: August 2012, traveled with family
1  Thank alfalfa549
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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