The staff needs better customer service training. They are not very good at greeting their guests. I've stayed at many different Holiday Inns but this property was the worst at greeting guests by far. I must have left and came back about 5 times during my stay but was only greeted once.
I checked in a bit early and requested a room facing away from the road. I assume the front desk clerk was new since she didn't know if odd or even numbered rooms faced away from the road. I waited for about 5 minutes while she went to the back office to ask someone. She cam out with a gentleman(who I assume was the front desk manager) who looked right at me but no greeting. He just looked at the computer screen, directed the clerk to the right room, turn around and disappeared.
Otherwise, the facilities and rooms are clean. A decent hotel that could definitely improve with better staff training.
- Official Description (provided by the hotel):
- Located just 1.2 miles from Baltimore Washington Thurgood Marshall International Airport. The Holiday Inn BWI Airport hotel is your Baltimore suburban gateway location for getting around the Baltimore and Washington, DC areas. Business and leisure travelers alike can experience the convenience of our BWI Business District location on the corner of West Nursery and Elkridge Landing Road. We are the closest IHG hotel to the BWI Airport and offer a 24-hour complimentary Airport, Amtrak, Marc and Lite Rail shuttle service. ... more less
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- Also Known As:
- Comfort Suites Bwi Airport Hotel Linthicum
- Bwi Airport Comfort Suites
- Comfort Suites Linthicum Heights
- Linthicum Heights Comfort Suites