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“Best hotel near airport!” 5 of 5 stars
Review of Holiday Inn BWI Airport

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Holiday Inn BWI Airport
Ranked #7 of 29 Hotels in Linthicum Heights
Certificate of Excellence
North Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best hotel near airport!”
5 of 5 stars Reviewed September 13, 2013

Lightning hit the control tower at the airport so tons if flights were cancelled and folks were not able to get out so off to the hotels they go. The staff was fabulous under the circumstances (thinking you only had a certain amount of guests to being completely booked). They handled the chaos with the highest level of customer service from check-in to restaurant service. The maintenance manager even bused tables-the driver jumped in to bartend-the general manager stepped in where ever there was a need! I stay here often and have never been disappointed with anything and I will continue to stay here.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DivaDiverDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, September 22, 2013
We can't express our gratitude for your review on a very difficult night for everyone! It is always hard to see our guests experiencing such trying times to get home. We thank you for your patience during the storms and the airport shutdown on this evening. It is nice to know our staff jumped in to help wherever needed that evening to make everyone more comfortable.

Please know your kind comments have been shared with the entire staff!

Sincerely,
Stacey Schuhardt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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346 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Toronto
Level Contributor
4 reviews
4 of 5 stars Reviewed September 4, 2013

Spacious and clean room. Good rate. Coffee and water right at the lobby - a good welcome perk. Pleasant staff except for one lady who took my plate during breakfast when I'm not even done yet. She tried to return my plate and fork which she already mixed with another pile (yuck!) and did not even apologize. The area though is perfect for those going on a cruise from Baltimore.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank leimzeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, September 5, 2013
I appreciate your time in writing a review of your stay at our hotel. I am very sorry there was a mix up during breakfast and the server removed your plate before you were finished. Please accept our apologies on behalf of the entire staff. We are pleased to see the rest of your stay was great and hope you will stay with us again!

Sincerely,
Stacey Schuhardt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 31, 2013

Me and my husband and my son stayed at this hotel for 4 nights. It was a sad trip because we were dropping my son off to the Hopkins University. However the hotel associates were so friendly that made our sad trip very comfortable. From the General Manager, Stacey Schuhardt, front desk agent, Musau, and the restaurant staff named Emmanuel treated us so warmly just like real family members. They are all true hoteliers who know how to take care of their guests. Their smile is not fake, it's from their hearts and their gestures are so sincere. I highly recommend this hotel who are going to visit Baltimore. The hotel is also very clean and well maintained. I wouldn't hasitate to give them 5 stars!! Sincerely, Pong Choe

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Pong C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, September 4, 2013
Hello Pong,

Thank you so much for your kind words about our staff! It has been shared with everyone here at the hotel. It was truly a pleasure to meet you and your family. We were honored and enjoyed being able to do the little fun things for you and your family while you were here with us. We know your son will go on to do great things and wish him well at J Hopkins University!! Please know we are here for you whenever you come to visit him.

Sincerely,
Stacey Schuhardt, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norton, Massachusetts
2 reviews
5 of 5 stars Reviewed August 17, 2013 via mobile

We stayed 3 nights and the staff here was amazing. We spent 3 nights with Emmanual at the resturant. His service was by far the best we have recieved at any hotel. Just his personality with the staff of the kitchen truly made our stay enjoyable. We will definatley stay here everytime we visit. Our thanks to Emmanual and the staff.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jayk9tng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, August 18, 2013
I was so pleased to read your review and mentioning one of our great stars at the hotel! Yes, Emmanuel is a great asset to our hotel and is wonderful to his co-workers. It means so much to us for you to acknowledge this for him. This will be shared with the entire staff. It is very important to us that our guests leave with such a great impression!

Sincerely,
Stacey Schuhardt, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala, Florida
Level Contributor
279 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed August 17, 2013

Great airport stay at a very reasonable price. Quiet, clean and comfortable makes for a great night before having to catch a flight. Staff is pleasant and cordial from the moment that you entry a Spartan lobby.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TheBuckeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, August 18, 2013
Thank you for taking the time to write about your stay with us. Hearing how we have made our guests happy and feel welcome is very important to us. Our staff truly cares about the comfort of our guests and I am happy to read that you enjoyed your stay with us.

Thank you again!
Stacey Schuhardt, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 8, 2013 via mobile

The hotel was very clean. Bright well lite. Security check the parking felt very safe there. Was greeted quickly and nicely. The hotel is pretty new and everything looked fresh and professionally.I ordered from the menu and food came quickly and was good and hot. I also was given a take out cup for coffee, that was a nice thing to do.
The only complaint would be a noise Hvac unit.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Trainmaker2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, August 18, 2013
I am thrilled we made such a positive impact on your stay! It means so much to the staff to read your kind words and knowing they were part of this review truly made them feel great! It inspires them to make every guest that walks through our door feel at home and welcome! Thank you again for sharing your review of our hotel!

Regards,
Stacey Schuhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, Michigan
Level Contributor
431 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
5 of 5 stars Reviewed August 1, 2013

Was greeted quickly and nicely even though I arrived around mid night. Was given an upgraded room on the fifth floor. The hotel is pretty new and everything looked fresh and new. Breakfast was complimentary as a platinum IHG member. Their was a choice of a buffet or the menu. I ordered from the menu and food came quickly and was good and hot. I also was given a take out cup for coffee, that was a nice thing to do.
The only complaint would be on thew controls for the AC/heating unit. I never really ever figured out how it was controlled. There was athermostat on the wall, a remote, and then ability to control on the unit. I was never able to get the room as cold as I like. It would be nice to maybe put directions in room on how to operate.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PhoenisSunDog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stacey S, General Manager at Holiday Inn BWI Airport, responded to this review, August 18, 2013
Thank you for your review of your stay with us. I am happy to hear the staff was able to make you feel welcome during your visit. I appreciate you mentioning the issue you had with the thermostat as we are looking into these brand new units and any issues we may be having with them. This gives us a chance to find any possible reoccurring problems and correct them as soon as possible.

Thank you again for your time!

Stacey Schuhardt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn BWI Airport

Property: Holiday Inn BWI Airport
Address: 815 Elkridge Landing Rd, Linthicum Heights, MD 21090-2927 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Linthicum Heights
#8 Romantic Hotel in Linthicum Heights
#11 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn BWI Airport 3*
Number of rooms: 137
Official Description (provided by the hotel):
Located just 1.2 miles from Baltimore Washington Thurgood Marshall International Airport. The Holiday Inn BWI Airport hotel is your Baltimore suburban gateway location for getting around the Baltimore and Washington, DC areas. Business and leisure travelers alike can experience the convenience of our BWI Business District location on the corner of West Nursery and Elkridge Landing Road. We are the closest IHG hotel to the BWI Airport and offer a 24-hour complimentary Airport, Amtrak, Marc and Lite Rail shuttle service. ... more   less 
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Also Known As:
Comfort Suites Bwi Airport Hotel Linthicum
Bwi Airport Comfort Suites
Comfort Suites Linthicum Heights
Linthicum Heights Comfort Suites

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