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Extended Stay America - Baltimore - BWI Airport - Aero Dr.
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Reviews (134)
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Reviewed November 19, 2012

The desk staff are very nice, especially Yashica and Yolanda. Found the back door propped open (security risk). The breakfast is not the most elaborate, but is ok if you like oatmeal or muffins. Laundry room clean. Bed comfortable. Internet adequate. TV channels very lacking unless you like 4 sports channels. TV shuts itself off at random times. Hallway smells stale. Trash room spotlessly clean. Wendys close, Bob Evans and Ruby Tuesday. Chilli's not far. Glen Burnie has anything you need restaurant or grocery wise. Check out HIP HOP Fish and Chicken. Not as good as at Towsen, but close.

Room Tip: no fitness center, rooms cleaned weekly
  • Stayed: October 2012, traveled on business
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Thank nscrn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this reviewResponded November 27, 2012

Thank you for taking the time to write a review of your stay. I am glad you enjoyed your stay and that Yashica and Yolanda were able to provide Great service during your stay. We look forward to seeing you again, should your travels bring you back to our area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2012 via mobile

this motel offers excellent value budget rooms which are fully equiped.

Shaun the manager was friendly, efficient, and helpful.

There are other hotels very nearby with restaurants etc.

Aside from laundry and ample parking there are no services. But you couldn't ask for more at the price.

  • Stayed: November 2012
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1  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this reviewResponded November 9, 2012

Thank you for taking the time to write a review of your stay. It's great to hear that Shane gave you Great Customer Service. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

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Reviewed October 28, 2012

We stayed here for one night with my wife read good reviews in trip-advisor. It is close to airport and close enough to to downtown Baltimore. Here are some facts about safety:
- Doubt about safety: We arrived early in the morning; there was no room, but we completed the paperwork. When we came back in the evening front-desk gave us our room keys. We head to room and there were other people in the room (luckily we just saw their item, not them personally).
- Rooms were not clean: There was hair on the toilet seat, kitchen counter etc. I am not sure if they're sterilizing bath and toilet with the correct way.
- Sleep quality was not good because of the bed quality.
- It is a pet-free hotel; personally I don't like pet free hotels if they don't separate pet free rooms and regular rooms.
- Room heater was working fine. There is a kitchenette and some kitchen items (we never used)
- There are a lot of free parking space.
- The price is affordable.
- There are some complementary items in the morning if you want to have.

If you'd like to try another hotel in this area, go to Hyatt; they had no availability for us but my sister was staying there so I saw the rooms. Rooms were clean, service was good, breakfast and safety was way better in Hyatt.

  • Stayed: October 2012, traveled as a couple
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1  Thank tosbaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this reviewResponded October 29, 2012

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your room was not clean. In response to your feedback, I am reviewing with the housekeepers to inspect there rooms before leaving them . I appreciate you bringing this to our attention. If you have any additional feedback, please reach out to me at bba@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

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Reviewed October 23, 2012

Sonya was just Great-Thank you for your professionalism and making us very comfortable. Price is fair and the location is cozy. Looking forward for my husband and I to plan another nights stay.
A+ rating!!!!

  • Stayed: October 2012, traveled as a couple
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2  Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this reviewResponded October 24, 2012

Thank you for taking the time to write a review of your stay. I'm thrilled that Sonya gave you great customer service. We look forward to seeing you again, should your travels bring you back to our area.

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Reviewed October 20, 2012

They Checked Me In Quickly The Rate Was Cheaper Than The Other Extended Stay I Was At. The Room And Overall Look Of The Hotel Was Clean And Friendly..Upgraded Rooms Are A Plus. Flat Screen TVs And Hardwood Floors In The Kitchen And Bathroom Area

  • Stayed: October 2012
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1  Thank CSolomon09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Baltimore - BWI Airport - Aero Dr., responded to this reviewResponded October 24, 2012

Thank you for your great review of our property. I'm thrilled that you found the renovation A plus. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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