We confirmed by credit card our priceline purchase in January of 08 for our stay all the way on May 31, 2008. We called and reconfirmed our reservation the morning of May 31 and were told it was confirmed FOR LATE ARRIVAL and were told no problem. My 16 year-old daughter and I arrived at 12:30 a.m. only to be told the HOTEL HAD OVERBOOKED BY 5 ROOMS and that we would have to drive 15 miles AWAY from the a/p to get another room. We've never been to Baltimore, had to get up super early for an a.m. flight and return a rental car, and were given a sheet of paper indicating the new hotel address. We said this wasn't acceptable and after reading the sign on their wall in LARGE ALL CAPS that said, "MANAGER ON DUTY," we asked to speak to him or her. We were told there wasn't a manager on duty but that we could call back the next day. We had no choice but to leave and find another hotel in the middle of the night in a town we didn't know.
We called Priceline on the spot at the Microtel, typed in the confirmation code, FINALLY reached a human customer service rep, and as we finally got going in our car, she asked me AGAIN for the confirmation #, "listened" to our story (but then asked if I saw the hotel employee's name badge when I CALLED to reconfirm the reservation that afternoon!?), and then the Priceline rep ACTUALLY TOLD ME SHE WAS GOING TO HAVE TO TRANSFER ME TO SOMEONE ELSE!!!! THAT SECOND HUMAN TRANSFER was unacceptable. Priceline and Microtel should be ashamed - if no recourse is advised then we will be forced to tell anyone and everyone who will listen this true documented story of a single woman and her 16 year-old daughter being booted out of their hotel room late at night by Priceline and Microtel with no recourse.
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- Also Known As:
- Microtel Inn And Suites Bwi Airport/Baltimore
- Microtel Inn & Suites Bwi Airport/Baltimore Hotel Linthicum
- Microtel Bwi Airport Baltimore
- Microtel Hotel Linthicum
- Microtel Linthicum Heights
- Linthicum Heights Microtel