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“Great service over Thanksgiving”

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BWI Airport Marriott
Ranked #10 of 29 Hotels in Linthicum Heights
Certificate of Excellence
Central Florida, Florida
Level Contributor
181 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Great service over Thanksgiving”
4 of 5 bubbles Reviewed November 30, 2013 via mobile

We just stayed at this full service property.

Front desk gets an A+ very friendly. Upgraded to a Spa suite. Rooms are Ok. Recently refreshed with new carpets. Beds need newer mattresses. They are just too soft.

As a Platinum member we used the lounge for breakfast. Standard Marriott fare cold cereals, fruit, toast and scrambled eggs. Nothing special.

Check was quick with zero issues. Pleasant stay. Would be 5 star if bed was better.

Stayed November 2013
Helpful?
Thank Radarman123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie W, General Manager at BWI Airport Marriott, responded to this review, December 10, 2013
Dear Radarman123,

We appreciate that you took the time to post your review about your recent stay over Thanksgiving — what is the busiest travel time of the year. We are so glad that you had a wonderful stay and that you give our front desk high marks. While it is never our intention to disappoint guests in any way, our new Marriott signature bedding with pillow top mattress does prove to be quite popular with most guests — although we do recognize that it may not accommodate every personal preference as some feel it is too hard and others, like you, may feel it is too soft. But overall we are glad that you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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479 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Champaign, Illinois
Level Contributor
166 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed November 22, 2013 via mobile

We came to the Marriott for friends' wedding held at the hotel and stayed over for one night. While the service was good and people were accomodating, the bed in our room wasn't very comfortable. We didn't have a good night's sleep even after a fun and tiring wedding.

Stayed November 2013, traveled with friends
Helpful?
Thank ECfromTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie W, General Manager at BWI Airport Marriott, responded to this review, December 10, 2013
Dear ErezC,

Thank you for taking the time to post your review. We are very happy that you enjoyed your friend's wedding at our hotel and found the service and associates to be accommodating. It is never our intention to disappoint guests in any way, and we do apologize if you found the bed not to your liking. Our Marriott Signature bedding features a pillow top mattress which is often well received by many guests, although we do recognize that each individual has personal preferences for what is most comfortable for them. If it might be helpful for a future Marriott stay, please know that we do feature a variety of options with regard to pillow fills (foam versus Down) that might provide greater comfort for you, and a quick call to Housekeeping can prompt a delivery to your room of an alternate style that may be more pleasing for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Allen, Virginia, United States
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 16, 2013

I cannot begin to express how wonderful the staff at this hotel are!! The rooms were spacious and comfortable but the staff at this facility are what set them apart from the rest. From the great tips on where to go out and grab a bite to eat at a nice local restaurant, the shuttle that took us to the door of the restaurant and picked us up, to the helping us figure out where to find a hotel near Dulles when our kitten had to be re-routed to a different airport. The hotel was clean, well kept and beautiful but the staff are what make this the best! I will go out of my way to stay here again. Thank you for the fantastic service!!!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenniandHolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willie W, General Manager at BWI Airport Marriott, responded to this review, December 10, 2013
Dear JenniandHolly,

Thank you so much for your glowing review. Each and every member one of our associates tries really hard to deliver excellent service and we are so happy that you experienced their desire to go "above and beyond." We hope you finally connected with your kitten!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asia
Level Contributor
215 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
3 of 5 bubbles Reviewed November 13, 2013

First impressions, not so good.  Paper thin walls, and few options to eat out.   Very minimal lobby, not so inviting.   No complimentary teas, coffee, or light snacks - a very unwelcoming atmosphere. 
Rooms don't feel 5-star, just basic with a dated appearance and old styled a/c in the window!  
What?!   No breakfast included, wifi is 12.95 per day!?!
No more to say, would not come back ever. I had so much better service and accomodations at other much less expensive 3-star hotels!

Room Tip: Room towards back, upper floors away from elevators
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaoBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa
Level Contributor
101 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed October 19, 2013

Stayed 2 nights and slept great in a super comfortable king bed.

Took the shuttle from the airport. Easy and clean. The shuttle runs every 15 minutes to the hotel.

Check in was quick. The front desk person verified that my travel profile requests were accommodated ( no feather pillows, not near elevator, not near ice machine ). Great service.

Had some drinks in the lobby bar with friends. The bar area was big and open - not super crowded but not empty.

The room itself was clean and in good shape. Large flat screen TV. Tons of pillows. Coffee maker... Iron and ironing board. And the big soft bed that I mentioned already...

No complaints about the BWI Marriott.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eldeesilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
75 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed October 14, 2013

The BWI Airport Marriott is a garden-variety "captive audience" airport hotel - garden variety as compared to other airport hotels, but in my opinion below the usual average for Marriott properties, which are normally outstanding. I stayed there for one night because airline scheduling required me to take a super-early flight and I would have had to get up way too early if I had stayed in downtown Baltimore.

I will say this - the airport shuttle worked well, both coming from the airport and going back in the morning. My room was certainly serviceable - quiet and comfortable. I didn't really use any of the airport amenities due to lack of time, other than room service. As is often the case with a captive-audience location, the food was mediocre and overpriced.

The hotel imposed a charge of $12.95 for me to use wireless internet in the room, although I am a "silver elite" member of Marriott's frequent traveler program. When I checked out at an ungodly early hour I mentioned my dissatisfaction with this to the clerk on duty. Initially she told me that hotel policy was that only gold and platinum members got internet for free. But a few minutes later, as I was just about to get on the shuttle, she came running out and gave me a new bill with the internet charge deleted.

At that moment this hotel went way up in my estimation. I appreciate that the desk clerk had discretion to make this change and that the hotel had hired someone for this position who used good judgment to keep the business of a regular Marriott customer. I don't know if she was actually acting consistent with hotel policy, but in my opinion she deserves a medal for excellent customer service. I rarely have to stay at an airport hotel but I'd come back to this one just because a great staff can do a lot to iron out the wrinkles of an otherwise mediocre property.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JCTfromDEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Florida
Level Contributor
1,182 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 289 helpful votes
4 of 5 bubbles Reviewed October 1, 2013

We were staying at another Marriott property on a Sunday night before a flight and wanted just a small bite on a Sunday evening. Since our hotel did not have a restaurant and we didn't want to search for one, we remembered that the BWI Airport Marriott had a bar. We stopped in at the bar and asked if they had a bar menu. The bartender indicated that we could order from the bar menu or the restaurant menu even though the restaurant was closed -- very helpful! We ordered some appetizers, cocktails, and salads that were delicious. The bartender was the perfect server as well. We were very contented.

  • Stayed June 2013, traveled as a couple
    • Value
    • Service
Helpful?
1 Thank librarian73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BWI Airport Marriott

Property: BWI Airport Marriott
Address: 1743 West Nursery Road, Linthicum Heights, MD 21090-2906
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Linthicum Heights
#14 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BWI Airport Marriott 3.5*
Number of rooms: 309
Official Description (provided by the hotel):
The BWI Airport Marriott welcomes you to the Baltimore area with an easily accessible hotel location and fantastic amenities for your visit. Whether you're here for business or for a relaxing getaway, you'll feel right at home the moment you walk into our bright and inviting lobby. Our modern and well-appointed guest rooms and suites offer the perfect balance of form and function, with Marriott's exclusive Plug-In technology and soft pillowtop mattresses. Enjoy delicious onsite dining at Chesapeake, or cheer for your favorite team at Champions Sports Bar. Other hotel perks include a heated indoor pool and even a ping pong table. If you're planning an event in the area, our hotel showcases 18,000 square feet of versatile venue space and delicious catering services. And let's not forget our incredible location; we offer a free shuttle service to and from BWI Airport, as well as to the Baltimore Light Rail, so you can explore the area with ease. We look forward to your visit to the BWI Airport Marriott! ... more   less 
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Also Known As:
Bwi Airport Marriott Hotel Baltimore
Marriott Bwi Airport
Marriott Hotel Baltimore
Marriott Baltimore
Baltimore Marriott

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