Needed a night in the Baltimore area last weekend. Originally I booked the Fairfield Inn downtown using a free stay certificate. Long story short..too much traffic coupled with too many one-way streets, the inability to see the driveway before I passed it, and then it being totally full on second and third tries, I called Marriott Reservations from the car and changed to BWI Airport Marriott.
Room was ready at about 11:30 or so. They call it a parlor room, but in actuality it was a large, corner king with a sofa and chair. (In my ex-Marriott associate world, our parlor rooms had murphy beds, but i digress.)
No toiletries present and there were accessible outlets other than near the desk. The ONE plug near the bed was BEHIND and I wasn't about to dig to reach it. Lamps are NOT the ones with plugs on the bases. Lots of popcorn behind sofa. Called housekeeping to get that fixed.
Asked for an extension cord, got one about 2 feet long....I said that wasn't long enough so he did get me another. (Had no intention of sitting at the desk.)
As for meals, I tried to eat in the lobby lounge, could not get waited on. Moved to restaurant and was seated in a lousy area (i was the ONLY person there...with at least 3 servers standing around...) Server made excuses and said the bartender in the lobby was too busy to take orders from lobby lounge tables because "all the teenagers are ordering coffee?":rolleyes:
Finally, I walked out of there into Champions, the sports bar at the hotel. It was slightly dirty-needs a thorough dusting and vacuuming. Basic bar food is hard to foul up so there no issue until I asked for the check...which was presented withOUT a pen to sign.
They actually did turndown...at least they closed the drapes and straightened the bed as opposed to a random fling of chocolates. I tried to sleep-took FOUR hours to finally get to sleep, around 2:30 in the morning! This was THE WORST bed ever in 1100 nights in Marriott-branded properties. Too soft and too hard at the same time.(I describe it as putting a feather bed topper over a couple of speed bumps. The mattress in that room needs to be flipped or, more likely, thrown away. I wound up sleeping at the foot, parallel to the headboard for about 4 hours, in 20 minute increments.
Before retiring, I ordered a continental breakfast with a "basket of assorted breakfast pastries.." When it arrived, the coffee, juice and milk were there along with..... TWO SLICES OF WHITE TOAST! That's all...I asked the server..she said "this is what they gave me..." I sent it back, called the MOD and wound up with the proper items.
The stay was a disaster. Had any of those things happened on their own, it would not have been so terrible. The hotel needs a redo, the room was NOT cleaned properly at the outset and it's tired and worn (though I have been in worse places.) A few of the staff are nice, but several of them need more training...actually the whole place probably needs a refresher course in customer service.....I got a lot of blank stares and "I don't knows..." or, from the room service person who delivered my food..."that's what they gave me.." HUH? Servers need to KNOW the menu...and make sure the order is CORRECT before leaving the kitchen. There is NO excuse....
Will most likely NOT return....
- Official Description (provided by the hotel):
- The BWI Airport Marriott welcomes you to the Baltimore area with an easily accessible hotel location and fantastic amenities for your visit. Whether you're here for business or for a relaxing getaway, you'll feel right at home the moment you walk into our bright and inviting lobby. Our modern and well-appointed guest rooms and suites offer the perfect balance of form and function, with Marriott's exclusive Plug-In technology and soft pillowtop mattresses. Enjoy delicious onsite dining at Chesapeake, or cheer for your favorite team at Champions Sports Bar. Other hotel perks include a heated indoor pool and even a ping pong table. If you're planning an event in the area, our hotel showcases 18,000 square feet of versatile venue space and delicious catering services. And let's not forget our incredible location; we offer a free shuttle service to and from BWI Airport, as well as to the Baltimore Light Rail, so you can explore the area with ease. We look forward to your visit to the BWI Airport Marriott! ... more less
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- Also Known As:
- Bwi Airport Marriott Hotel Baltimore
- Marriott Bwi Airport
- Marriott Hotel Baltimore
- Marriott Baltimore
- Baltimore Marriott