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“Sharon, Jane and Kristen - great customer service”

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The Westin Baltimore Washington Airport - BWI
Ranked #17 of 29 Hotels in Linthicum Heights
Rochester
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Sharon, Jane and Kristen - great customer service”
Reviewed May 24, 2014

Stayed for 3 nights at this friendly hotel, great location near BWI, comfortable rooms, nice pool and workout room. Sharon at the Luminous restaurant at the hotel took superb care of serving me at dinner. Jane and Kristen made sure that any issues I had were resolved and went over and above in their service. The shuttle driver was kind and efficient. I have never met so many genuinely happy people in one hotel!
The breakfast buffet was fresh and the made to order omelet delicious. Service was excellent and friendly here as well.

Green Features: Loved the Green credit I received - $5 toward a beverage or appetizer at the restaurant.
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tsam1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBWI, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, May 30, 2014
Thank you for taking the time to post your review. We are glad you enjoyed your stay with us. We will certainly pass along your kind words to Kristen and Jane. We hope to welcome you back for another refreshing stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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643 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
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English first
Fredericksburg, Virginia
Level Contributor
123 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 23, 2014

This is a decent enough hotel, not quite the typical 4-star Westin, more like a 3 or 3+ star hotel. Hotel breakfast was ok, nothing remarkable. The breakfast buffet looked ok; I chose to order from the menu, since the menu had a wider variety.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tgd721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBWI, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, May 30, 2014
We appreciate your feedback as this is very important to us. We will certainly share your comment to appropriate managers to ensure that the suitable actions are taken. We do hope to have the opportunity of welcoming you back in the very near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowling Green, Kentucky
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 22, 2014 via mobile

I loved this hotel. It was clean, quiet, had friendly staff and an amazing gym. We had the maids clean our room so we had fresh towels and a made bed when we returned each day. We stayed 3 nights here and drove into the city of Baltimore during the day. If you want to see the city and don't have a car I would stay nearer to the harbor but for us it was so much cheaper and relaxing to stay further out and drive in each day. I would recommend this to anyone!

Stayed May 2014, traveled as a couple
Helpful?
Thank foroneaudience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBWI, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, May 30, 2014
Thank you for taking the time to review your recent stay. We appreciate your feedback and are delighted that you enjoyed your time at The Westin BWI! We hope to welcome you back for another excellent stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Barbara, California
Level Contributor
105 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 22, 2014

I have stayed here three times and finally am writing a review! Exceptional staff, greeted me last two times by name in both the hotel and restaurant! I love the modern, clean efficient rooms! Great healthful food and service! Quinoa dish is off the hook! Great shuttle service, timely picking me up from the train from DC!

Room Tip: I like the higher floor in a secluded area, so all pretty quiet
See more room tips
Green Features: Exceptional, only suggestion, remove the empty refrigerators that are empty and for mini bar and replace with ones that work!
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunnynlajolla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBWI, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, May 30, 2014
Thank you so much for the kind words. Your wonderful experience is our number one goal. We are very happy to hear that you enjoyed your stay with us at the Westin BWI and we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 19, 2014

I'm part of a Saudi delegation that visits this hotel for management reviews all the time. I honestly cannot find words that would express how genuinely friendly the people who word at the Westin are. Very polite people, delegant, hard working, and above all they do it with a huge smile on their faces.

I have never gotten a NO or a MAYBE from the people at the desk. When I ask for something I find them on top of it like it's a search and rescue mission. It's amazing!

Great management, amazing food, friendly atmosphere, and above all, the workers are nothing but the most humble people on earth.

A shout out to all the amazing attentive workers at the morning breakfast lounge. ASTER, LENA, MIKE, and all the others. LOVE YOU ALL!


Azeez

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank azeez r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBWI, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, May 30, 2014
Thank you for the wonderful comment about staff. They truly demonstrate what means to provide a Westin experience to our guests. We hope to have the chance to be of service again in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenside, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 18, 2014

Our stay at this hotel was most enjoyable. The location was perfect, just minutes away from the casino, Inner Harbor and the mall. The rooms are clean and modern, and the desk staff was customer friendly. To top it off, Aster, our server at the hotel restaurant was amazing. She was attentive and courteous. She made sure that we got the breakfast food that we wanted and also made sure that the food we received was hot, as we requested. I look forward to returning on our next visit.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank slawson2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBWI, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, May 30, 2014
Thank you so much for your detailed review. Guest feedback is an important measurement tool for us, and we appreciate your comments. Our ambassadors strive to provide our guests with exceptional service, and we are happy to hear that Michele was able to add a personal touch to your overall experience. We hope to welcome you back soon for another great trip and a round of golf!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed May 11, 2014 via mobile

My husband and I stayed here to celebrate our first wedding anniversary. I have to say that each time I have stayed at a Westin hotel. The customer service was excellent, the rooms were well cleaned, and the check in representative even gave us a few complimentary items in honor of our anniversary. I would definitely stay here again!!

Stayed January 2014, traveled as a couple
Helpful?
Thank amiris80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBWI, Manager at The Westin Baltimore Washington Airport - BWI, responded to this review, May 30, 2014
Thank you for your recent review. We are delighted to hear that you and your husband enjoyed your relaxing anniversary at The Westin BWI! We look forward to welcoming you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Baltimore Washington Airport - BWI

Property: The Westin Baltimore Washington Airport - BWI
Address: 1110 Old Elkridge Landing Rd, Linthicum Heights, MD 21090-1003
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Linthicum Heights
#11 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Baltimore Washington Airport - BWI 4*
Number of rooms: 260
Official Description (provided by the hotel):
Welcome to The Westin Baltimore Washington Airport BWI. As the nearest Four Star hotel, we are the top choice when traveling to the Baltimore Washington Airport. ... more   less 
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Also Known As:
The Westin Baltimore Washington Airport - Bwi Hotel Linthicum
Westin Hotel Linthicum
Westin Linthicum
Linthicum Westin

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