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“Dedicated, hardworking, customer-friendly staff” 4 of 5 stars
Review of The Westin Baltimore Washington Airport - BWI

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The Westin Baltimore Washington Airport - BWI
4.0 of 5 Hotel   |   1110 Old Elkridge Landing Road, Linthicum Heights, MD 21090   |  
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Breakfast for 2 Included
Ranked #13 of 29 Hotels in Linthicum Heights
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dedicated, hardworking, customer-friendly staff”
4 of 5 stars Reviewed July 6, 2013

My stay at the Westin-BWI was a very good one. The rooms were clean, spacious, and bright. The heavenly bed and bath were heavenly. The staff worked hard and focused on getting things done. Jasmine, at the front desk, greeted me with a smile and got me checked-in right away for my 6 day stay. Melvin did an outstanding job each morning cooking breakfast. Edwin and Dontelle really took care of us while we were dining at the restaurant. The hotel was very busy during the 4th of July but the staff made us feel like we were their only guests. Management has done a solid job with the staff and the day-to-day operations at the hotel. Everyone we encountered took the time to make sure that we were well taken care of. Staff remembered our names which is why we remembered theirs. They made us feel at home and always provided a positive and comfortable environment. (Jasmine loaned me an umbrella when it was pouring rain one afternoon and Jim actually stepped out from behind the counter, shook my hand and wished me a pleasant journey home when I checked-out.) Talk about dedication and service to the customer... My sincere appreciation to all of you. Thank you for a job well done.

Room Tip: Ask for a room closer to the elevators, it can be a long walk from the corners of the hotel.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jtraveler C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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528 reviews from our community

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Naples, Florida
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 5, 2013

Spent five nights here as a combination of business and pleasure. It's a nice facility with a good sized workout room and nice indoor pool. Had nice appetizers and drinks in the bar upon arrival. My only issue was that the housekeeping was rather spotty. Fine for Wed/Thurs but on the weekend things went downhill. We had no clean towels on Friday night when we arrived back at our room, and it took 2 phone calls and one hour to get them. On Saturday and Sunday we ended up with used towels left behind even though the room was serviced. Hope this issue is addressed because I'd like to stay there again...

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Takemeaway1220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2013 via mobile

Overall nice but the bar staff more interested in friends and other staff menebers the paying customers. Which is fine but music at the resturant loud. Food could better prepared. Nice entrance clean floors but not worth the money there charging.

  • Stayed July 2013
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Trainmaker2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 21, 2013

Had a 1 night stay here recently, nice check-in at reception very polite and helpfully young lady. Room spotless and spacious, food quality excellent at restaurant good breakfast speedy drop off at bwi all round good service........

  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Alan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shippensburg, Pennsylvania, United States
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 17, 2013

This was an excellent hotel to stay at where you can keep your car parked for the entirety of your vacation. The showers were by far the best part of the hotel experience. They offered the double-headed shower head which felt great and was amazing. The bathrooms overall looked simply gorgeous as well. The beds were quite comfortable, and the pillows were very relaxing as well. The television channels offered were great, and there is absolutely nothing that I found to be wrong or an inconvenience during our stay at this hotel. The lobby and lounge was nice and clean, and had very comfortable couches and chairs too. Overall, had a great experience!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Jake C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fallon
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 14, 2013

Attending some meetings based in the Westin hotel. Overall great experience. Rooms are nice with good sized bathroom and nicely appointed. Super comfy bed! Food is good though the restaurant options are limited. They've done a good job making their one bar/restaurant multifaceted. The breakfast buffet offers a good variety including made to order omelette bar and waffles.
A large 24 hr workout facility is available as well as a pool/spa tub (indoor). I found it unusual that during weekdays the pool area is closed from 9am to 5pm. It is open all day on holiday and weekends. The staff has been very helpful and guest oriented. In particular, I've received outstanding service from the hotel shuttle drivers who are prompt, courteous and impromptu Baltimore trip advisors. The Westin is located on the outskirts of town near the airport. Thinking I was going to need a taxi to travel I to the inner harbor area from the hotel the bellmen/shuttle drivers redirected me to the "Light Rail" commuter train. They gave me a 5 minute crash course in ticket purchase/routes/pertinent stops, directions to some of the areas I was I interested in visiting. The FREE shuttle will take you to the airport or light rail station and pick you up on your return. I can't thank them enough for a great afternoon exploring downtown Baltimore!
While I wouldn't choose The Westin for an extended family (children) stay because the hotel is not set up with those particular amenities, it has been a very good venue for my meetings. It's geared toward the business/airport traveler, it's clean quiet and offers much for being a smaller hotel.

  • Stayed June 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Theresa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed June 13, 2013

Am sorry for sharing my experience almost after a year, was booked for, May 6, 2012.

As soon as the car entered the hotel drive way a hotel employee looked like a porter, ran away in the hotel no where to be found, had no choice but to help my own self with the luggage.

Was booked in the Club room but was told that the club room ( on the 7th floor) was not ready (at 5 pm, check in time was 3!!!) hence had to settle for a room on the 6th floor. The hotel voucher clearly mentioned that it offered complimentary internet, access to the club lounge, marble bathroom etc, you required a key to access the 7th floor where the club lounge is located when requested for it, a middle aged, short lady at the front desk bluntly refused. Was extremely rude and irritated, when showed her the hotel voucher which clearly mentioned she replied that it even mentions marble bathrooms that don't mean that you will get it!!!!

Then finally after sometime she realized her mistake!!!

But that is not the way to treat guests!!!!! The staff has a big attitude problem and think that they are doing a favor on you!!

Breakfast is the worst you can ever imagine.

After charging guests hundreds of dollars you if you cannot make them happy at least don't insult them????

Would never stay in Westin anymore!!!!!

  • Stayed May 2013, traveled with family
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank MAHESH_SANGHVI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Westin Baltimore Washington Airport - BWI

Address: 1110 Old Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Linthicum Heights
#11 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates):
Hotel Class:4 star — The Westin Baltimore Washington Airport - BWI 4*
Number of rooms: 260
Official Description (provided by the hotel):
Welcome to The Westin Baltimore Washington Airport BWI. As the nearest Four Star hotel, we are the top choice when traveling to the Baltimore Washington Airport. ... more   less 
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Also Known As:
The Westin Baltimore Washington Airport - Bwi Hotel Linthicum
Westin Hotel Linthicum
Westin Linthicum
Linthicum Westin

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