My past experience with Westin was as a high-end hotel in downtown areas, but this experience with the Westin BWI has completely destroyed that image. I arrived around 3:30 pm, and was rewarded with an excellent room choice, which included a quiet, low traffic area. The desk clerk was able to put me in a nice corner room, though the view was of a roof below me, but that wasn't important to me. After settling in, I went downstairs to the nicely appointed, nearly empty restaurant. I ordered a crab bisque. When it arrived, I asked for bread to go with it (I thought I would have gotten that, or at least crackers, automatically, but not so.) It took some time to get, and although they were three lovely and warm grain rolls, I was halfway through my bisque before they arrived, even though I was trying hard to eat slow. The bread came with no butter, so I had to ask for that. That came quickly, but they were balls of butter as hard as marbles. I tried to put the butter in the warm roll so that it would melt a little, but meanwhile my soup was getting colder and colder. It was delicious, but it would have been enjoyed more had it been warmer and bread and butter had been provided at the same time. But that's just the beginning of the story.
After returning to the room and reading for several hours, I finally slipped under the 250 count sheets (not something I would think they would brag about on their website, but they do), and they felt as rough as canvas, as if no fabric softener was used. Then I discovered a crease in something underneath the sheets that created a lump that created a welt on my skin. I tried to readjust the crease but it kept coming back. I moved away from it toward the center of the bed, which helped a little, but then things moved again, because these were flat sheets and not contour, so they slid all over the place. I woke up once an hour because the welts forming on my skin. Then, at 3:30 in the morning the alarm clock buzzer come on. Now, I know that's not the hotel's fault, I should have checked it, but it's the little things like that that drive a guest nuts. I pushed every button I could feel in the dark, hoping I had shut it off permanently, before finally drifting back to sleep a half hour later. Then, at 4:12 am, the television suddenly came on. This was even more of a mystery, as I hadn't even turned the TV on that evening! I managed to get it turned off, vowing to check for any alarm on the TV in the morning. It took another 45 minutes to fall asleep after that. By then I was so exhausted I finally fell into a deep sleep, and fortunately, it was an atypical day when I didn't have to get up early, my event was in the afternoon, so I was able to sleep past nine. On my way out of the room, I asked the maid to do whatever was necessary to fix the creases and lumps in my bed, but I'm not sure she spoke enough English to understand me.
That evening, after a hot bath to try to relax, I crawled back into bed, only to see that the exact same lump was there. I stripped the bed and found the culprit was an mattress cover that had a small contour corner, but three had to deteriorated so badly as to be ineffective and one had completely dissolved as to be useless. Beneath that was a plastic cover encasing the mattress, which didn't breath and accounted for some temperature discomforts I had also experienced, not to mention all the slippage. I called downstairs and shortly afterward, a housekeeper came with a replacement, which, unfortunately, was completely flat with no contour to hold onto the corners at all!! That was going to present the exact same problem, but all the maid said was she'd talk to her boss in the morning, which, of course, didn't help me at all. It was another night of waking up every hour and trying to flatten the creases enough to sleep. I had carefully checked the clock radio to make sure the alarm wasn't on, but couldn't find alarm on the TV, so I just assumed maybe it was a stray remote signal from the room next door. Unfortunately, at 4:12, the TV went on again. It took another half hour to get back to sleep, and again, I finally was so exhausted I slept till 9:00. Thank goodness I had an afternoon flight! I carefully went through the TV settings again, and did finally find where you could set an alarm, but it was OFF, so I still have no idea why it kept coming on (believe me, the remote was a LONG way off from me, so it was not something I did!). I mentioned it to the desk clerk on my way out, so I hope that Room 301 will get straightened out.
The final problem was I didn't seem to have any control over the room temp. The first night, there was no blower on, nice and quiet and an excellent ambient temperature. The next night, there was a fan blowing cold air, but it wasn't controlled by the room thermostat at all, and it kept blowing all night long, cold air right across the bed. It's a wonder I didn't get sick.
The last time I had this much trouble sleeping in a hotel (which is about 100 nights a year) was when I had to stay at a Comfort Inn in Phoenix because my vehicle broke down, and there there was a spring actually poking through the mattress! I'd be hard-pressed to say that I would ever stay in a Westin again, and certainly only when someone else is paying for it. I certainly wouldn't risk it on my own dime!
- Official Description (provided by the hotel):
- Welcome to The Westin Baltimore Washington Airport BWI. As the nearest Four Star hotel, we are the top choice when traveling to the Baltimore Washington Airport. ... more less
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- Also Known As:
- The Westin Baltimore Washington Airport - Bwi Hotel Linthicum
- Westin Hotel Linthicum
- Westin Linthicum
- Linthicum Westin