I had a party of eight friends, one of which who the worst experience had suggested this restaurant to eat. We traveled an hour to come to this restaurant.
We were seated pretty quickly. However the server did not come to our table right away. Then she asked that we excuse her. We had to wait for her to come to the table for her to leave again without our order for at least drinks. The first thing we noticed is that the server uniform was dirty. What took out mostly was that her sleeves were stained from her wrist to her elbow with food. Throughout the night the server kept reaching over our food, she was holding the container for the drinks and pouring our drinks over our heads.
One person in our party was denied her request to place her meal order during the orders for the appetizers for the rest of the party. One individual's water had black particles floating in it. One person drink was never refilled. The house salads did not look fresh. The lettuce was started to wilt. One person in our party requested plastic cutlery due to some health experiences he experienced in the past. Personally I did not think that he had to share his health experience to get plastic cutlery. He was denied plastic utensils by the server. He requested to speak with the manager who told him he could not provide him plastic utensils. He then stepped away from the table to speak with the owner. The owner also refused to give him plastic cutlery and told him that his establishment was not for us and the end result was that the police was going to be called on our party.
One individual in our party food was cold. Another individual chicken marsala was undercooked. This person did not want to add to the current situation so this person did not complain to management about their food. Two people in our party ordered a platter that was supposed to come with two sides. The individuals were not informed that the sides they were not available until the food came to the table. The waitress never offered a replacement for the sides that was not available. The waitress still charged them. When it was time to pay the individuals brought the issue to the waitress attention. She said that the sides to their meals were “complementary”. Stated that there was nothing should do for the pricing.
Nevertheless, we ended up having to speak to a manager again after much debated, he finally corrected the price for the two who did not get what they paid for.
As we were leaving out for the night there was another customer who was outside throwing up. She told us that she thought it was the food she ate there.
Our experience was horrible.
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