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“lEFT IN THE COLD”

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Sheraton Baltimore Washington Airport Hotel - BWI
Ranked #18 of 29 Hotels in Linthicum Heights
Lancaster, Pennsylvania
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“lEFT IN THE COLD”
Reviewed February 26, 2014

We stayed here a couple of weeks ago for the park and ride. The room was fine and all was well until we returned the night before the big snowstorm. We called the hotel for the shuttle and were told 20 minutes. It didn't come. Called again and again after being told he was 3 minutes away at the light, then ten minutes, then another ten minutes.... 50 minutes in the freezing cold and after being treated rudely on the phone by the front desk (Shaniqua??) we just gave up. Her excuse was they were busy! Doing what? Did he fall off the earth when he was three minutes away at the light? Never did see the shuttle. Instead a nice Marriott driver saw us freezing and took us to the Sheraton. He got a big tip and the Sheraton got this review. Called the GM to discuss. Shockingly, no call back. Done with Sheraton. Will stay at the Marriott.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank HRay1126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, March 7, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. unfortunately due to the storm that hit MD, it was very hard to drive and the wait took longer, we do take the safety of our employees and guest seriously. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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612 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Memphis, Tennessee
1 review
Reviewed February 23, 2014

Hands down, the best stay ever! From check in to check out, everything and everyone was phenominal! The level of customer service the Sheration BWI has extended us was the best I've ever experienced. I will recommened this hotel to all my friends and family and they have definetly made a loyal customer out of me. Experience it for yourself, you will not be disappointed!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank addieisdabomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, February 24, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Level 6 Contributor
149 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed February 20, 2014

If you have an early morning flight out of BWI you'll probably prefer to stay near the airport. This hotel is located within a short free shuttle run away from the airport. The hotel provides the free shuttle which is very convenient and will come pick you up when you call the hotel and request it. The hotel offers 90+ point wines during their happy hour - good wine and a nice perk to staying at this hotel. We had a package sent via UPS to the hotel prior to our arrival and it was given to us immediately upon check-in. The front desk personnel were very pleasant to interact with, generally happy people - which is great to see when you're weary eyed and dealing with flight issues. We stayed on the top floor and had access to the free breakfast in the morning before our flight which was a nice perk.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYHokie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, February 24, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, New Jersey
1 review
Reviewed February 19, 2014

I Asolutely Love this HOTEL, and will only stay here! Everything you can ask for....Comfort, Location, Great Hospitality, and some of the Best Crab Cakes in Baltimore! ☆☆☆☆☆ I definitely recommend this hotel to my friends and family, and now openly to the World! I do recommend you stay on the Club floor, because you get unlimited beverages, full Breakfast, and lite appetizers in the
evening! Again, just a Great Hotel and the rates are even Greater!!!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissZiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, February 24, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollidaysburg, Pennsylvania
Level 5 Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed February 18, 2014

When I made my reservation over the phone they booked the weekend before and when I arrived they informed me that there was a mistake made. They told me that because it was Sunday that I would have to call back and speak with the manager the next day. They then proceded to charge me another $146.00 and assured me that it would be credited back once the manager adjusted it. The front desk staff was rude and didnt want to help me with this issue at all. I paid for an overnight stay and Park n Fly where they would take me to the airport then pick me up after. I wasted time, and international minutes, during my vacation trying to get ahold of the manager but was told that he was in a meeting. He never returned my call and eventually I called and spoke with him and was told that it was a mistake on my part. I eventually had to call my credit card and file a dispute to remove the charge. The beds were uncomfortable, had an empty cup and water bottle laying on floor beside desk, and had to wait for over 30 minutes to be picked up from airport when its only a 7 minute drive from hotel to airport! We were in shorts and t-shirts because we just came from a tropical island! I never give bad reviews, but I cant say enough bad about my whole experience at this place!

Room Tip: Our room was dirty, and the staff was nasty!
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gentry696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, February 24, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level 5 Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed February 13, 2014

This hotel gets the job done. The shuttle in the morning was about a 20 minute wait. We did not get picked up by the shuttle so i cannot comment on how long that takes. The rooms are nice and beds are decent. If you are Platinum the lounge will not be what you are used to. There is tea, coffee, soda, water, and some fruits. It a nice place to sit and get out of your room for some time.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BS0716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, February 24, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neptune, New Jersey
1 review
Reviewed February 11, 2014

We had a few choices of hotels in area & we choose the BWI Sheraton. As soon as we walk in, we were greeted very warmly by the front desk. My wife & I are were newly weds & had a regular room booked already. We were checking in at front desk around 4:30pm & just had finished checking in when the young lady saw my wife's hand & said, "beautiful ring." My wife said, "we just got married & this was our mini honeymoon." What happen next really made my wife cry. See the past 3 yrs we have had gone thru lots of stuff medically & haven't had much heart warming stories to share much less touching moments. Both individuals at the front desk congratulated us & without us even asking for anything extra did something that touched us dearly without even knowing our situation. They automatically bump our room up to a suite & said you enjoy your special night on us. They also said we get club member privileges such as free late afternoon o'dourves as well as complimentary breakfast. The next morning we went down to thank them personally & tip them but they had left their nite shift post already. We told the front desk manager how we were amazed by their customer values. Little things might not mean much but to us it meant the world. These 2 individuals made our joyous moment that more special. I wish we could have thanked them personally. If either you ever read this review, we stayed on (2-10-2014) & I want to thank you for the smile you brought to my wife's face. An imprint of happiness in our book of wonderful moments in our life!!!!! THANK YOU

Mr & Mrs. Khan (Mrs. Shah - we checked in under my wife last name)

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khan151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, February 24, 2014
Thank you for choosing the Sheraton BWI to be your home away from home. I really appreciate your feedback and your business. Please do not hesitate to contact me in the future for any of your needs. … thanks and safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Baltimore Washington Airport Hotel - BWI

Property: Sheraton Baltimore Washington Airport Hotel - BWI
Address: 1100 Old Elkridge Landing Road, Linthicum Heights, MD 21090-1003
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Baltimore Washington Airport Hotel - BWI 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Recharge yourself at our Sheraton Baltimore Washington Airport - BWI hotel during your next stay. Our complimentary airport shuttle for round-trip transportation to and from the airport will help simplify your travel plans. Our BWI hotel offers a variety of features and amenities to maximize your time while on the road. Our complimentary BWI hotel airport shuttle is available for rides within a 3 mile radius for access to and from BWI airport and the BWI Amtrak station. Take advantage of our complimentary hotel parking and stay connected with our complimentary Internet access available throughout the hotel. Each room at the Sheraton BWI features a 32-inch flat-screen TV and a work desk. They are decorated in neutral tones, red accent colors, and dark wood furnishings. After working out at the 24-hour fitness center, relax in the hot tub at the BWI Sheraton. A business center and laundry facilities are also provided. The Olde Line Grill serves casual American cuisine for breakfast, lunch, and dinner. Full bar service is available in the lounge area. Baltimore’s Inner Harbor is 9 miles from the hotel. Watch the Orioles play baseball at Camden Yards or visit M&T Bank Stadium for a Ravens game, both 15 minutes’ drive away . ... more   less 
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Also Known As:
Sheraton Baltimore Washington Airport - Bwi Hotel Linthicum
Sheraton Hotel Linthicum
Sheraton Linthicum
Linthicum Sheraton

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