Checked into this hotel last night and they could not find my reservation, even when I gave them the confirmation number. The front desk lady was extremely rude, condescending, and unhelpful at all times. I slept in until 730 AM when the maids begin knocking on my door. The door was locked and I was trying to sleep through it as I had had a long night of work. I received a phone call from the front desk asking why I had not answered my door and requesting that I answer the door when the maids knock on it. Really? My company renewed my stay for the next night. The front desk could not find a reservation under my name even though the paper has been faxed to them confirming another night. They called me multiple times, and hung up on me each time. Unfortunately I stay at this hotel about once a month, and I hate it every time. The front desk personnel are rude, insensitive, and very hard to deal with. They know nothing about customer service, and should not be working in the hospitality industry.
- Official Description (provided by the hotel):
- Recharge yourself at our Sheraton Baltimore Washington Airport - BWI hotel during your next stay. Our complimentary airport shuttle for round-trip transportation to and from the airport will help simplify your travel plans. Our BWI hotel offers a variety of features and amenities to maximize your time while on the road. Our complimentary BWI hotel airport shuttle is available for rides within a 3 mile radius for access to and from BWI airport and the BWI Amtrak station. Take advantage of our complimentary hotel parking and stay connected with our complimentary Internet access available throughout the hotel. Each room at the Sheraton BWI features a 32-inch flat-screen TV and a work desk. They are decorated in neutral tones, red accent colors, and dark wood furnishings. After working out at the 24-hour fitness center, relax in the hot tub at the BWI Sheraton. A business center and laundry facilities are also provided. The Olde Line Grill serves casual American cuisine for breakfast, lunch, and dinner. Full bar service is available in the lounge area. Baltimore’s Inner Harbor is 9 miles from the hotel. Watch the Orioles play baseball at Camden Yards or visit M&T Bank Stadium for a Ravens game, both 15 minutes’ drive away . ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Baltimore Washington Airport - Bwi Hotel Linthicum
- Sheraton Hotel Linthicum
- Sheraton Linthicum
- Linthicum Sheraton