My wife and I have traveled around the world and we have always try to give good reviews of the hotels we stood at, even if they did not warrant such reviews. The Sheraton at BWI was by far the WORST hotel we have ever stood in and we do not recommend this hotel to anybody.
We arrived at this hotel around 02:00h on the 2nd of Nov. 2013. Upon our arrival in the hotel the girl at the reception actually rolled her eyes at us, as if we were bothering her. She did not greet us, but instead waited for us to introduce ourselves and to state the nature of us disturbing her. She did not look directly at us, but instead behind or beside us. She gave us the room key and did not even notify us as to the location of the room or over the hotel amenities.
The staff NEVER greeted the guest and you could be happy if the staff would even give you a reply after you greeted them. The night watchman was none professional and very rude to guest. Our room was NEVER vacuumed and we were given only one towel for two people 4 nights in a row.
As a former Hotel manager and current IT manager, I believe that the hotel manager should be fired, because he is doing a bad job at day-to-day management of a hotel and its staff through his lack of planning, organizing and directing of all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
- Official Description (provided by the hotel):
- Recharge yourself at our Sheraton Baltimore Washington Airport - BWI hotel during your next stay. Our complimentary airport shuttle for round-trip transportation to and from the airport will help simplify your travel plans. Our BWI hotel offers a variety of features and amenities to maximize your time while on the road. Our complimentary BWI hotel airport shuttle is available for rides within a 3 mile radius for access to and from BWI airport and the BWI Amtrak station. Take advantage of our complimentary hotel parking and stay connected with our complimentary Internet access available throughout the hotel. Each room at the Sheraton BWI features a 32-inch flat-screen TV and a work desk. They are decorated in neutral tones, red accent colors, and dark wood furnishings. After working out at the 24-hour fitness center, relax in the hot tub at the BWI Sheraton. A business center and laundry facilities are also provided. The Olde Line Grill serves casual American cuisine for breakfast, lunch, and dinner. Full bar service is available in the lounge area. Baltimore’s Inner Harbor is 9 miles from the hotel. Watch the Orioles play baseball at Camden Yards or visit M&T Bank Stadium for a Ravens game, both 15 minutes’ drive away . ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Baltimore Washington Airport - Bwi Hotel Linthicum
- Sheraton Hotel Linthicum
- Sheraton Linthicum
- Linthicum Sheraton