We reserved through HOTWIRE as we have for the past 10 or more years. On Oct 16/2013 for a trip my family one night before leaving the country the next day at 4 AM. When we made the reservation we requested 2 beds and 1 roll, because our children are 17 and 18 but over 6" tall and it is very uncomfortable for them to share a bed anymore. HOTWIRE. called the Sheraton and spoke with a lady at the front desk, who reassured them that a roll-away would not be an issue. When we got to the hotel , the front desk clerk said that he did not know anything about a roll-away. He called house keeping and was then told us that within 5-10 min someone would be there to set our extra bed. We waited 30 min and nobody showed or call us. Finally we called down to the front desk and a very rude person, told us, that it was against fire regulations, we explain that it was only 4 of us, but we could not share the beds. He basically said, "good luck" and did nothing to help us. We tried calling HOTWIRE and nobody answer us at that time. One of our sons had to sleep on the floor with the hotel covers, etc. Then at midnight or so, there was a TERRIBLE domestic fight a few rooms away from ours, the lady was screaming and cursing and it went on and on, to the point that I got worry for our safety and called the front desk, then about 10 minutes later someone came up and things settle a bit. I have traveled all over the world, stayed at many wonderful Sheratons and have used HOTWIRE for the past 10+ years and never had such a terrible experience. If they promised a bed they should have supplied one and try to help our COMFORT. When I called they 1-800 number for complains and suggestions, basically I was told, better luck next time. When I called HOTWIRE, they at least apologized, yet did not refund for services NOT provided. They gave us a $20.00 pass for next time we use their service. SHERATON did not even seemed to care. Just did NOTHING about our comfort and the money we pay for a very uncomfortable night, since we had a flight at 4AM we could not change and try to get a hold of hotwire. we needed to go to sleep. But NEVER on a SHERATON again. I am totally unhappy since I have used Sheratons since I was a child with my parents, and now their quality and service to their guests is very poor.
- Official Description (provided by the hotel):
- Recharge yourself at our Sheraton Baltimore Washington Airport - BWI hotel during your next stay. Our complimentary airport shuttle for round-trip transportation to and from the airport will help simplify your travel plans. Our BWI hotel offers a variety of features and amenities to maximize your time while on the road. Our complimentary BWI hotel airport shuttle is available for rides within a 3 mile radius for access to and from BWI airport and the BWI Amtrak station. Take advantage of our complimentary hotel parking and stay connected with our complimentary Internet access available throughout the hotel. Each room at the Sheraton BWI features a 32-inch flat-screen TV and a work desk. They are decorated in neutral tones, red accent colors, and dark wood furnishings. After working out at the 24-hour fitness center, relax in the hot tub at the BWI Sheraton. A business center and laundry facilities are also provided. The Olde Line Grill serves casual American cuisine for breakfast, lunch, and dinner. Full bar service is available in the lounge area. Baltimore’s Inner Harbor is 9 miles from the hotel. Watch the Orioles play baseball at Camden Yards or visit M&T Bank Stadium for a Ravens game, both 15 minutes’ drive away . ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Orbitz, Hotels.com, Priceline, Ctrip TA, Agoda, Hotwire, Travelocity, Cheap Tickets and getaroom.com so you can book your Sheraton Baltimore Washington Airport Hotel - BWI reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Baltimore Washington Airport - Bwi Hotel Linthicum
- Sheraton Hotel Linthicum
- Sheraton Linthicum
- Linthicum Sheraton