We are a military family with 2 dogs that was coming back to the states from Germany after 4 years. Not looking forward to a long flight with the puppies who had never flown before. I have stayed in many Sheratons and love the comfort of the beds and the rooms. The bonus for this hotel was that it was pet friendly. I received a welcome e-mail from the general manager, Emile C. Debsia. When I responded that we were coming with dogs he worked with me regarding their hotel stay. They stay started out with two shuttle drivers showing up to help us with all the luggage and two large kennels. They were kind and treated our pets as family members. Check in was simple and the staff all worked to get our room ready early and help us with our bags. Every person we met was helpful, friendly and so loving to our dogs. Room was perfect – bed was amazing and AC was a total blessing!!! Unfortunately, one of the puppies suffered a nervous stomach from the trip and had an accident. The staff was amazing and was able to clean the carpet without having to replace the soiled tiles. They kept me up to date on the status and let me know there would be no additional charges due to their exceptional abilities. Kudos to the front desk assistant, Achrechia and Emile for their help and positive attitudes. I give this hotel my highest recommendation.
- Official Description (provided by the hotel):
- The Sheraton Baltimore Washington Airport Hotel-BWI is located near BWI Airport, with complimentary shuttle service to and from our hotel, we are right in the heart of the Baltimore Gateway Community. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Baltimore Washington Airport - Bwi Hotel Linthicum
- Sheraton Hotel Linthicum
- Sheraton Linthicum
- Linthicum Sheraton