I would be remiss if I did not comment on the excellent service offered to me by this hotel during my recent deployment to the Middle East. Having left my home on the west coast at 0600 and not leaving Baltimore until midnight I was pretty tired and in desperate need of freshening up before my next long flight to Germany and onwards.
After a quick call from the BWI USO the Sheraton sent a van to pick me up, on arrival provided me with a towel, soap and shampoo and let me shower in their staff facilities. Afterwards, and feeling 100% better, they returned me to the airport.
I thank the staff at the hotel and the van driver for taking the time and effort to help a Soldier out; it really made a huge difference and left me feeling somewhat human again!
With such great service I will be sure to use the Sheraton family of hotels on my future travels. Thank you.More