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“Excellent 4 night stay”

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Sheraton Baltimore Washington Airport Hotel - BWI
Ranked #18 of 29 Hotels in Linthicum Heights
Newnan, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent 4 night stay”
Reviewed March 4, 2013

I stayed at the BWI Sheraton over a 4-night period for business and was extremely happy with the quality of the hotel and the service. The rooms were very nice, always well cleaned, and very comfortable. The hotel restaurant had some of the best food I have had at a restaurant, let alone a hotel. All employees at the Sheraton were very friendly and always in high spirits. I ran into a few employees in the elevator and they were always very courteous and friendly. I wouldn't hesitate for a second to stay here again for business or pleasure.

  • Stayed February 2013, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Ryan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, March 6, 2013
Thank you for your review of the Sheraton Baltimore Washington Airport hotel. I am so glad to get your positive feedback from your recent stay with us. I know that I have one of the best team's in the industry here and they all work hard to make every stay a great stay. I hope that in the future we can meet your needs again for whatever may bring you to town.
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612 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Virginia
Level 6 Contributor
213 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed March 2, 2013

I've stayed here a few times for business and have had a great stay every time. The hotel is clean and comfortable. My only complaint about the rooms is that the tub is very small.

I stay on the Club floor, and the free breakfast is always pretty good. Once in awhile they run out of a couple things, but the food is good.

What I really like is the staff, especially one young gentleman who made my mornings more enjoyable. Lionel D. staffs the club room for breakfast and does an awesome job of making guests feel comfortable and keeping the room clean. He's always cheerful and helpful.

I'll definitely stay here again.

  • Stayed February 2013, traveled solo
    • Value
    • Location
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Helpful?
Thank brianbva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, March 4, 2013
Thank you for your review of the Sheraton Baltimore Washington Airport Hotel. We love to hear from all our guests and its even better when its our repeat guests. First of all thank you so much for your continued loyalty to our hotel. I am so glad to hear that you have enjoyed your stays and I will make sure that Lionel is commended appropriately for his great service. Thank you once again and we look forward to your next stay.
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Berlin MD
Level 5 Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed February 28, 2013

It was our first stay at this hotel, we stayed one night and utilized the park and fly package. The front desk staff was polite and very efficient. Our room was clean, the bed was very comfortable, furnishings were up-to-date., bathroom was clean. We met up with some friends and had a few drinks at the bar - the bartenders were very friendly and we had a good time. We left early the next morning for our flight so we missed the breakfast being prepared in the lobby, but we were still able to grab a good cup of coffee on our way out. The airport shuttle was efficient and the driver very professional. My only complaint if I were to have one, was we waited a bit for our picked up from the airport back to the hotel. We will definitely stay here again!

  • Stayed November 2012, traveled with friends
    • Value
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Helpful?
1 Thank opgal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, March 2, 2013
Thank you for your review of the Sheraton Baltimore Washington Airport Hotel. I am so pleased to hear that you were able to enjoy our hotel and utilize our park and fly package. We love to cater to our guests as they are heading out to destinations all over the world. Thank you once again and we look forward to your next visit.
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Mineral, Virginia
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2013

We just stayed at the Sheraton BWI on 2/22/13, before departing for an eight day vacation to Mexico. The rooms are very clean & the beds are the best! We stayed at this property in July of 2012, and decided to use this same property for our most recent trip. The customer service was exceptional, including a "welcome to the hotel" email, prior to our arrival, asking if there were any special requests for our stay. The shuttle for pick up upon our return late on Saturday night/Sunday morning could have been a little quicker, but overall, no complaints about the Sheraton BWI!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank GLJefferson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, February 26, 2013
Thank you for your review of the Sheraton Baltimore Washington Airport Hotel. I am pleased to hear that you were able to utilize our Park Sleep and Fly options for a second time. It is a great option and we love to offer the service to our guests. I hope that we can accommodate you for a third trip sometime in the near future. If you need anything at all please don't hesitate to call me directly.
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Pittsburgh
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 20, 2013

Stayed here for one night on business trip. Overall OK, but could use a good spring cleaning. There were an unusual amount of scuff marks on the wall in my room, and the tile floor in the bathroom was dingy.
Hallway carpets were tired-looking, and the carpeting in the lobby needs to be replaced asap.
Beds were very comfortable and clean. Restaurant fair- they did not know how to make some of the common drinks we ordered, which I found surprising.

  • Stayed February 2013, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mws215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, February 21, 2013
Thank you for your review of the Sheraton Balitmore Washington Airport Hotel. I am so sorry to hear that we were not able to accomodate you in a fashion that you expected from us. We are in the midst of our quaterly deep cleaning and maintenace. I assure you we have a better product than what you encountered. In respect to the restaurant I have infomed my Food & Beverage team that there needs to be some additional training to help avoid this from occuring again. Thank you once again and be assured we will be better.
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Gloucester, Virginia
Level 5 Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 19, 2013

This was our second stay at this property. The hotel staff are great, the rooms are really nice...no problems there, the airport van guys have always been just fine...but the restaurant is totally subpar. It is way overpriced for the value. Another problem with the restaurant is between the two of us, in the 3 times we have eaten there not once have we ordered something only to be told they were out of it. I am not sure what the problem is but it seems to be pervasive and endemic. The servers are very nice and attentive, but the quality control is also lacking...regular potatoes when the menu says red bliss, a "fresh" fig/avocado salad with dried figs and no avocados.

  • Stayed February 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Zzzelda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, February 20, 2013
Thank you for your review of the Sheraton Baltimore Washington Airport Hotel. I certainly appreciate your comments about both the staff and the restaurant. It is always good to get meaningful feedback from our guests. I held a meeting with my culinary team today and we reviewed the comments you had in order to see how we can rectify the issues you encountered. We certainly have missed the mark and I assure you we are going to get this corrected and quickly. Thank you once again and I hope that you will give us one more chance the next time you are in the area.
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Lewes, Delaware
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 14, 2013

Before we arrived I received an email to ensure any questions we had or help we needed...this is customer service...warmly greeted...all was ready when we arrived and the staff ready to help with any requests. We enjoyed an excellent dinner that night in the restaurant ....in front of the fireplace...a very relaxing enjoyable stay after a day of travel.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank SMO19958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDebsia, General Manager at Sheraton Baltimore Washington Airport Hotel - BWI, responded to this review, February 18, 2013
Thank you for your review of the Sheraton Baltimore Washington Airport hotel. I am glad we could provide a relaxing evening for you here at our property. I have passed on your comments to our associates. We love to be able to provide that level of relaxation and comfort you need after a long day of traveling. We hope to see you again soon.
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Additional Information about Sheraton Baltimore Washington Airport Hotel - BWI

Property: Sheraton Baltimore Washington Airport Hotel - BWI
Address: 1100 Old Elkridge Landing Road, Linthicum Heights, MD 21090-1003
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Baltimore Washington Airport Hotel - BWI 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Recharge yourself at our Sheraton Baltimore Washington Airport - BWI hotel during your next stay. Our complimentary airport shuttle for round-trip transportation to and from the airport will help simplify your travel plans. Our BWI hotel offers a variety of features and amenities to maximize your time while on the road. Our complimentary BWI hotel airport shuttle is available for rides within a 3 mile radius for access to and from BWI airport and the BWI Amtrak station. Take advantage of our complimentary hotel parking and stay connected with our complimentary Internet access available throughout the hotel. Each room at the Sheraton BWI features a 32-inch flat-screen TV and a work desk. They are decorated in neutral tones, red accent colors, and dark wood furnishings. After working out at the 24-hour fitness center, relax in the hot tub at the BWI Sheraton. A business center and laundry facilities are also provided. The Olde Line Grill serves casual American cuisine for breakfast, lunch, and dinner. Full bar service is available in the lounge area. Baltimore’s Inner Harbor is 9 miles from the hotel. Watch the Orioles play baseball at Camden Yards or visit M&T Bank Stadium for a Ravens game, both 15 minutes’ drive away . ... more   less 
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Also Known As:
Sheraton Baltimore Washington Airport - Bwi Hotel Linthicum
Sheraton Hotel Linthicum
Sheraton Linthicum
Linthicum Sheraton

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