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“Cooper's Trip” 4 of 5 stars
Review of Staybridge Suites Baltimore BWI Airport

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Staybridge Suites Baltimore BWI Airport
Ranked #13 of 29 Hotels in Linthicum Heights
Certificate of Excellence
GreenLeadersBronze level
Monroeville, Pennsylvania
1 review
“Cooper's Trip”
4 of 5 stars Reviewed October 9, 2013

Our stay was very good. Maria handled all the reservation issues that we had with diplomacy and with the utmost courtesy. She was helpful when others just pushed us aside or ignored our requests for help in straightening out the problems that occurred with our reservations. You should have more employees like Maria. She is an asset to the Staybridge customer service center.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank merr2023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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299 reviews from our community

Traveler rating
    195
    60
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Nashville, Tennessee
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed October 3, 2013

This hotel was priced well, very clean, and the rooms were fairly spacious with a kitchen with a full complement of appliances. The staff was extremely friendly, no hassles checking in. Sometimes you really dont need to say much, as a business traveler, you just want everything to go smooth at the right price. This hotel accomplished that, and I would gladly return.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jpicunko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed October 2, 2013

I have stayed at this hotel before and had a wonderful stay. This time they put me on the fifth floor and unfortunately the hallway smelled strongly of cigarette smoke. I'm not sure why they allow some smoking rooms but it puts a damper on the whole place. Next time I will be sure to ask for other floors.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ltngold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Valley, Arizona
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 30, 2013

We chose to stay at this hotel for two evenings and were very disappointed. Our room had a constant odor (we discovered it was the shower curtain/mildew), the bathtub had several pieces of hair in it, the toilet seat was broken and the room carpet is stained.

While the front desk staff was courteous, we are still waiting to be contacted by management so we can speak with them regarding our concerns. The hotel does provide a shuttle service to area hotels and to the BWI airport, but this is a service also available at other area hotels.

Unfortunately for us, both evenings the facility was sold out so switching to a different room was not an option. We will look for an alternative hotel when we return to the area.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank 25KMtb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Baltimore BWI Airport, responded to this review, October 17, 2013
Dear Kathy M,

Thank you for taking the time to express your thoughts and concerns. Please allow us to apologize for the issues you had with your room accommodations and any inconvenience the situation may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
346 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed September 29, 2013 via mobile

I'm a critic and if I experience something wrong or bad, I will put it in my review. This is a fine hotel with great service, excellent bed, and a really nice complimentary evening food presentation. And the free shuttle will cheerfully bring you to area restaurant s and back. Just watch out for the snack prices in the pantry

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank R C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkridge, Maryland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 19, 2013

We are so thankful for the Staybridge Suites BWI. We had to live here for 2 weeks with our toddler and 9 month old baby when we had a house fire. We lost everything in the fire, and the Staybridge staff took us in with open arms. They rallied to collect clothes, food, and personal supplies for us. The free breakfast buffet every morning, and free dinners 3 times a week really helped too. The staff all because friends with my kids and knew their names. The hotel was clean, friendly, the housekeeping was great. The business center with free printing was also very helpful to help us get back on track. I high HIGHLY recommend them. The rooms are large and homey feeling. HUGS TO THEM!

Room Tip: As for a 2 bedroom suite if you need one, they are huge and so nice!
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mom_tod_babe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeSuitesBWI, General Manager at Staybridge Suites Baltimore BWI Airport, responded to this review, October 7, 2013
Hi there! Thank you so much for your review. The team and I are so happy you enjoyed your stay during that trying time. We were thrilled to have you in our 'home' and welcome you back anytime you need us, just this time under better circumstances. Thank you again for the review and if you ever need us, we will be here for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterville, Maine
1 review
5 of 5 stars Reviewed September 18, 2013

I reserved two room for myself and a fellow traveler. When we arrived we switched one room into his name... However once I returned home I noticed both bills where in his name. Maria took the time to go into the billing system and find our bills. She made the change and emailed me a correct receipt. Thanks Maria, it's people like you that make the IHG chain what it is!
Jason P.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeSuitesBWI, General Manager at Staybridge Suites Baltimore BWI Airport, responded to this review, October 7, 2013
Thank you for the review of the Staybridge Suites and Maria! As always, all of our guests reviews are viewed by the team and she is so excited to see you took time to compliment her. I am happy she was able to assist you. We look forward to seeing you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Baltimore BWI Airport

Property: Staybridge Suites Baltimore BWI Airport
Address: 1301 Winterson Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Linthicum Heights
#3 Business Hotel in Linthicum Heights
#7 Family Hotel in Linthicum Heights
#7 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Baltimore BWI Airport 3*
Number of rooms: 104
Official Description (provided by the hotel):
The art of convenience and comfort is carried out exquisitely at the Staybridge Suites Baltimore BWI Airport. Stay conveniently by BWI airport and a short 15-minute ride from downtown Baltimore and the Inner Harbor. The hotel is located close to many major corporations such as Northrop Grumman, Verizon, BAE, Lockheed Martin, AeroTek, and Westinghouse. We offer a free shuttle to these and other corporations within a 5-mile radius. Settle into spacious, apartment-like suites with all of the conveniences of home, perfect for your extended-stay or short-term-stay needs. Our pet-friendly hotel features fully-equipped kitchens, 32 flat screen cable TVs with HBO, free high-speed Internet, and so much more. Start your day with a hearty complimentary breakfast buffet in our great room. Then end the day with a well-deserved cocktail at our Evening Managers Socialreception. Take advantage of all that Baltimore has to offer by visiting its famous Inner Harbor. Check out other area attractions such as the National Aquarium and Maryland Science Center. Get more from your stay with a 24-hour business and fitness center, free laundry facilities, complimentary airport shuttle, and seasonal outdoor pool. Get Comfortable at the Staybridge Suites Baltimore BWI Airport. ... more   less 
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Also Known As:
Staybridge Suites Baltimore Bwi Airport Hotel Linthicum
Staybridge Suites Linthicum

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