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“Excellent Customer Service from Maria D.”

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Staybridge Suites Baltimore BWI Airport
Ranked #19 of 29 Hotels in Linthicum Heights
Certificate of Excellence
GreenLeadersBronze level
Waterville, Maine
1 review
“Excellent Customer Service from Maria D.”
Reviewed September 18, 2013

I reserved two room for myself and a fellow traveler. When we arrived we switched one room into his name... However once I returned home I noticed both bills where in his name. Maria took the time to go into the billing system and find our bills. She made the change and emailed me a correct receipt. Thanks Maria, it's people like you that make the IHG chain what it is!
Jason P.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeSuitesBWI, General Manager at Staybridge Suites Baltimore BWI Airport, responded to this review, October 7, 2013
Thank you for the review of the Staybridge Suites and Maria! As always, all of our guests reviews are viewed by the team and she is so excited to see you took time to compliment her. I am happy she was able to assist you. We look forward to seeing you in the future.
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336 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
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English first
Wood-Ridge, NJ
Level 5 Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 15, 2013

Love this place. Super-clean place that seems fairly new. The price is about half that of a downtown hotel and only a 10-minute drive away. Tons of free parking and great ambiance. The suite is huge with a nice little kitchen with all the amenities. Two years in a row my family & I have stayed here, and we still haven't heard an airplane.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank rodyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeSuitesBWI, General Manager at Staybridge Suites Baltimore BWI Airport, responded to this review, October 7, 2013
Thank you so much for your review! I am so happy we are continuing to provide you and your family with excellent service. We look forward to having you during your next trip.

When I first started at the hotel, I too was concerned about the noise the planes could make. I'm still shocked that I can't hear them, even when I am outside. So glad to know that the guests aren't disturbed by them either.
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Coarsegold, California
Level 4 Contributor
25 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 3, 2013

Friendly staff and really nice rooms. I have had no issues here at all and have stayed for business at least 15 times. I am usually in MD for 3 to 5 days and I don't like to eat every meal out, so having the kitchen was perfect for me - micro, cooktop, full size fridge, dishes, pots and pans. The bed is very comfortable, and each room has a decent couch sitting area. Staybridge offers cookies in the evening and a hot/cold breakfast int he AM. Three or four nights a week they also offer a light meal, all included in the hotel stay. Restaurants are close by and the area is fine for walking if you want some exercise.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Susan1004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeSuitesBWI, General Manager at Staybridge Suites Baltimore BWI Airport, responded to this review, October 7, 2013
Thank you very much for staying with us at the Staybridge Suites BWI! We are very happy that you enjoyed your stay and the amenities that we offer. We look forward to having you with us again and again.
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Woodbridge, Virginia
Level 6 Contributor
118 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 22, 2013

Working and traveling for a major corporation is hard as we all know. I had been staying in the BWI area alot as we have a training center there and I travel there frequently. I stayed in several other properties and was not completely happy so I searched out the Staybridge and I am very happy I did. I have stayed here at least 4 times in the last two months and every time it feels like I am coming home. The entire staff is very accommodating, pleasant, and always remembers my name. The rooms are very nice, kitchens large, beds wonderful, and so quiet at night. The evening reception (Tue-Thur) is a welcome site after a long day at work and the morning breakfast is just as nice. The property is clean and always well cared for. Fresh cookies and a paper await your check in. There is a pantry full of the necessary goodies and on site laundry/gym as well. I wish they had wine to buy with their beer & soda choices in the pantry. This is a must for a business traveler! You will not be disappointed!

Room Tip: Try the Seasons pizza delivery menu in your room, the food arrives fresh and hot with great menu cho...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vikes57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeSuitesBWI, General Manager at Staybridge Suites Baltimore BWI Airport, responded to this review, August 30, 2013
We are so happy to see you are continuing to enjoy your stay at our Staybridge Suites! Our goal is to always make you feel like you are coming home when you visit with us. I'm glad we have succeeded with every visit. As for the wine to buy in our market, stay tuned because it's coming soon! Thank you for taking the time to do the review, we really appreciate it!

Angela Le Grand
General Manager
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Annapolis, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 18, 2013

My wife and mother-in-law stayed at a Staybridge hotel in Wilmington, NC and had an extremely accommodating time. They encouraged me to do likewise. Staying at the BWI site was disappointing. I checked in with such a warm reception and the room was very welcoming and clean. However, afterwards getting the broken iron replaced was such a chore (two calls and four hours) and getting the safe open for my usage almost took an act of congress and three visits over a period of two hours. Did I say that the iron and the safe made it doubly difficult for me to leave and enjoy my time away. I guess to top it off, the light housekeeping did not happen yesterday. Being gone all day, I've yet to go to the room to see if they made it up today. I hope so. If not, I'll be quoting Keith Olbermann, and "Drooling the drool of regret, into the pillow of remorse". This trip is a candidate for a customer accommodation!

Room Tip: Make sure the safe is not closed when you first check-in to your room and that you reinforce your re...
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  • Stayed August 2013, traveled solo
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Helpful?
1 Thank jrcalhoun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeSuitesBWI, General Manager at Staybridge Suites Baltimore BWI Airport, responded to this review, August 30, 2013
Thank you for taking the time to review the Staybridge Suites. I have shared your review with the staff so that we can make sure no one else has to go through the same issues. I do appreciate your comments. All of our guests comments are used as training tools to better enhance the guest experience. Please accept our sincerest apologizes for the issues you experienced during your stay with us.

Angela Le Grand
General Manager
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Schenectady, New York
Level 5 Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed August 14, 2013

We stayed at the Staybridge suites for a few days before, and one night following a trip from BWI. The staff goes out of their way to make you feel welcome. The suites are immaculate and very well-equipped. The breakfast is very good, with all sorts of hot choices, plus fresh fruit. The bed was extremely comfortable. Towels and linens are fresh and new. We truly felt that we were in our own apartment. We would definitely stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank emilymolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeSuitesBWI, General Manager at Staybridge Suites Baltimore BWI Airport, responded to this review, August 30, 2013
Thank you Emilymolly for completing a review of our Staybridge Suites at the BWI airport! We truly appreciate you taking the time to let others know about your stay with us. We are very pleased that you enjoyed yourselves and we can't wait for your next visit to the area.

Angela Le Grand
General Manager
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Washington DC, District of Columbia
1 review
Reviewed August 13, 2013

Recently I've stayed at this hotel for the past weekend for a getaway with my boyfriend. (The last time we stayed at Staybridge Suites was back in 2009) I have to say the staff is very friendly and helpful (still) which made our stay very pleasant. Staybridge rooms are well equipped with a full fridge, stove, dishwasher and free breakfast for a reasonable price which you can't find anywhere else in the Baltimore area. AND I also like to mention, the bed is oh so comfortable. My boyfriend and I have made Staybridge Suites our official getaway spot.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeSuitesBWI, General Manager at Staybridge Suites Baltimore BWI Airport, responded to this review, August 30, 2013
Hi Melissa! We are very thrilled that you and your boyfriend enjoyed your stay with us. Thank you for taking the time to do a review of our Staybridge. I'm happy to hear that the team still met your expectations. We are looking forward to seeing you during your 'getaway' and you are right, the beds ARE soooo comfy!

Angela Le Grand
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Baltimore BWI Airport

Property: Staybridge Suites Baltimore BWI Airport
Address: 1301 Winterson Rd, Linthicum Heights, MD 21090-1013
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Linthicum Heights
#3 Business Hotel in Linthicum Heights
#7 Family Hotel in Linthicum Heights
#7 Romantic Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Baltimore BWI Airport 3*
Number of rooms: 104
Official Description (provided by the hotel):
The art of convenience and comfort is carried out exquisitely at the Staybridge Suites Baltimore BWI Airport. Stay conveniently by BWI airport and a short 15-minute ride from downtown Baltimore and the Inner Harbor. The hotel is located close to many major corporations such as Northrop Grumman, Verizon, BAE, Lockheed Martin, AeroTek, and Westinghouse. We offer a free shuttle to these and other corporations within a 5-mile radius. Settle into spacious, apartment-like suites with all of the conveniences of home, perfect for your extended-stay or short-term-stay needs. Our pet-friendly hotel features fully-equipped kitchens, 32 flat screen cable TVs with HBO, free high-speed Internet, and so much more. Start your day with a hearty complimentary breakfast buffet in our great room. Then end the day with a well-deserved cocktail at our Evening Managers Socialreception. Take advantage of all that Baltimore has to offer by visiting its famous Inner Harbor. Check out other area attractions such as the National Aquarium and Maryland Science Center. Get more from your stay with a 24-hour business and fitness center, free laundry facilities, complimentary airport shuttle, and seasonal outdoor pool. Get Comfortable at the Staybridge Suites Baltimore BWI Airport. ... more   less 
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Also Known As:
Staybridge Suites Baltimore Bwi Airport Hotel Linthicum
Staybridge Suites Linthicum

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