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Reviewed 3 weeks ago

Great hotel with great staff, stayed there many times would definitely recommend. Executive Lounge staff are particularity nice and accommodating, food is good too with a nice variety of options. Great overall stay.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
2  Thank Stay52605915601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaH5539, Front Office Manager at Hilton Baltimore BWI Airport, responded to this reviewResponded 3 weeks ago

Greetings,

Thank you for sharing your feedback. We are delighted to hear you have enjoyed your time with us. We look forward to welcoming you back in the not too distance future.


Warm regards,

Amanda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

There's nothing better when staying at a hotel then being greeted with a smile and a hot cup of coffee in the morning at breakfast. I have stayed at this property at least five or six times. Terri Robinson, is a friendly and hard working employee in the restaurant that I have had the pleasure of getting to see on more than one stay here. She greeted me, having remembered seeing me before and said, "Welcome Back!" How nice it is to interact with employees who really seem to like their job. Thank you Terri!

Room tip: High floor away from elevators.
Date of stay: November 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank annaj333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaH5539, Front Office Manager at Hilton Baltimore BWI Airport, responded to this reviewResponded 3 weeks ago

Greetings,

Thank you for sharing your feedback. We are delighted to hear you have enjoyed your time with us.We will be sure to share your feedback with Terri!!! We look forward to welcoming you back in the not too distance future.


Warm regards,

Amanda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

On June 22, I had an opportunity to visit the Hilton Baltimore, BWI for a tour of the facility. The tour host, General Manager, Keith Moses, spent the entire midday personally escorting my class, of budding Travel Consultants, through this well run property and patiently answering all of the group’s questions. The customer service afforded the group, by all members of the hotel staff; from housekeeping to the restaurant management staff was beyond reproach. As a Travel Consultant, I will not think twice about recommending this hotel to clients both locally and visiting the DMV.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Cleanliness
    • Service
1  Thank mackeycookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaH5539, Front Office Manager at Hilton Baltimore BWI Airport, responded to this reviewResponded 3 weeks ago

Greetings,

Thank you for sharing your feedback. We are delighted to hear you have enjoyed your time with us. We are very fortunate to have Keith at our hotel and will be sure to show him your review! We look forward to welcoming you back in the not too distance future.


Warm regards,

Amanda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

We have stayed at hundreds of hotels over the last few years big and small. This ranks with the best of them. The positives: clean property and room, good WiFi, good a/c, great water pressure in sink and shower, updated plumbing, quiet room, large HDTV with hi def signal, good breakfast, comfortable bed, clean linens, complimentary USA Today, fast elevators, close to restaurants, onsite long term parking, large room, airport shuttle, fantastic friendly staff. In particular Greg and Amanda were extremely accommodating and helpful. The negatives: they need to get rid of the bathroom door because it is in the way no matter what you do in the bathroom, bathroom lighting needs to be changed from the fluorescent light, they need a night light in the room because it is pitch black when you turn off the lights. Bottom line- you’ll have a good night’s rest for a fair price.

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank funhogs2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaH5539, Front Office Manager at Hilton Baltimore BWI Airport, responded to this reviewResponded 3 weeks ago

Greetings,

Thank you for sharing your feedback. We are delighted to hear you have enjoyed your time with us. We look forward to welcoming you back in the not too distance future.


Warm regards,

Amanda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

What excellent service, tour and eats my travel group and I had at the Hilton Baltimore BWI Airport Hotel. We were shown around the fine hotel by General Manager Keith Moses. He was very personable and answered all of our questions we had about his hotel. Thereafter, we lunched in their Aqua Restaurant. I ate a tasty crab cake sandwich. Later, Keith escorted us to the Hilton’s free shuttle to the airport. We enjoyed our visit!

Room tip: Ask for a room, on a higher floor, to view the airport.
Date of stay: June 2019
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
1  Thank RoblynTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmandaH5539, Front Office Manager at Hilton Baltimore BWI Airport, responded to this reviewResponded 3 weeks ago

Greetings,

Thank you for sharing your feedback. We are delighted to hear you have enjoyed your time with us. We look forward to welcoming you back in the not too distance future.


Warm regards,

Amanda

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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