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“Above and Beyond”

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Hilton Baltimore BWI Airport
Ranked #6 of 29 Hotels in Linthicum Heights
GreenLeadersSilver level
Reviewed March 18, 2014

I arrived at this hotel expecting to have a room reserved for 2 nights. Upon arrival I was informed that my reservation was for the next night and only one night. The hotel was full so no rooms were available. The shift manager, Ann Marie and 2 other associates (Leon and another young man)worked tirelessly until they succeeded in getting me a room. This took them about 20 minutes. They could have easily just said,"sorry, we have nothing availble. Good luck". They did not and they helped me turn an awful experience into a very good one. This is why I stay with Hilton - their people make the difference.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Vincent G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this reviewResponded March 28, 2014

Dear Vincent G,

It is indeed wonderful to read your review in how Annmarie, Leon and Julian were able to assist you in finding accomodations on a sold out night in the area and would not leave you stranded. I feel that they all work from putting themselves in the place of the guest and that is what makes our front desk great, Thanks again for staying with Hilton.

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Reviews (894)
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815 - 821 of 894 reviews

Reviewed March 12, 2014

Nice hotel but the staff at check in was not hospitable. I felt like it was an inconvenience for the desk clerk to check me in. No welcome as a Hilton Honors member. Had to ask for information on breakfast, executive privileges, etc.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank 498darlener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this reviewResponded March 28, 2014

Dear 498darlener,

Thank you for taking the time to submit a review of your stay and I would like to apologize for the lack of service you did not get from the agent at check in as all of the things you described should have been explained to you and your presence as a guest in our hotel should never make you feel as though you ar a bother to anyone. Please know that your comments have been shared with that agent and his Manager to improve service,

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Reviewed March 11, 2014

Such a warm, pleasant and clean place to stay. Staff is wonderful. One can feel relaxed stress free and safe. If you forget something the staff will make every effort to find a replacement. I rate accommodations based on Disney quality and this Hotel's Customer Service is right up there w/ Disney.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ruth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this reviewResponded March 12, 2014

Dear Ruth H,

I would like to thank you for the wonderful five star review that you have given us based on your recent stay. It was great to hear that you felt stress free and safe while staying at our hotel. Please come back and see us again soon.

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Reviewed March 9, 2014 via mobile

Stayed here before an early morning flight. Hotel was modern and comfortable, but the overall experience was not Hilton level. The pool was broken and despite having great food, the restaurant has awful management. It took like ten minutes for us to even get noticed. The food took forever because the chef was serving the food. Where was the waitstaff? The rooms were noisy due to loud doors and loud people in the hall. The shuttle works great. Driver was good. All staff encountered were pleasant. Overall, this is a great hotel on paper, but there is a reason why the neighboring Marriott that is 20 years older gets 20-30 dollars more per night.

Stayed: February 2014, traveled on business
1  Thank PAcopperhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2014

Stayed there before trip out of town. Staff were very good. Room above average. My problem was that some of the hotel's facilities are very dirty. Elevator, outside entrance and shuttle buses were all dirty. No excuse for that. Will probably not stay there again.

  • Stayed: March 2014, traveled as a couple
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1  Thank Footlover78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this reviewResponded March 12, 2014

Dear Footlover78,

I would like to thank you for submitting your review of your stay and also to apologize for the condition of the shuttles and the elevator during your stay. I have shared your comments with my Executive Housekeeper so that we stay on track with the scheduled maintenance and cleaning of those areas to ensure future guests do not have the same experience. Thanks again

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Reviewed March 7, 2014

This hotel is very convenient if you are catching an early flight out of BWI and live a considerable distance away. Don't worry about DC morning rush hour delaying your arrival at the airport. Stay at Hilton, sleep in and catch the shuttle to the airport. Leave your car at the hotel instead of one of the long term lots. It's a great convenience!

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Shawn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this reviewResponded March 12, 2014

Dear Shawn F,

It appears that the park and fly package is the way to go for you. I am glad that the shuttle service to the airport and the ease of leaving your car with us helped make your travel plans go smoothly. Thanks again for staying with us

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Reviewed March 7, 2014

Excellent hotel which was close to the airport. Very convenient and the best breakfast menu. Great food. I would definitely stay again if in the area. This is everything and more I would expect from a Hilton property.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pamela S, Manager at Hilton Baltimore BWI Airport, responded to this reviewResponded March 12, 2014

Dear Debra B,

Thank you so much for the wonderful five star review!!!. It was great reading that you enjoyed the food and the hotel so much and that we meet your expectations of a Hilton property.

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Additional Information about Hilton Baltimore BWI Airport

Address: 1739 W Nursery Rd, Linthicum Heights, MD 21090-2906
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Linthicum Heights
#16 Business Hotel in Linthicum Heights
#16 Romantic Hotel in Linthicum Heights
Price Range: $113 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Baltimore BWI Airport 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
The Hilton Baltimore BWI Airport Hotel is located less than 1 mile from the Baltimore/Washington International Airport (BWI) and is within driving distance to Baltimore's Inner Harbor, Annapolis, and Washington, DC. Whether traveling to Maryland on business or pleasure, the Hilton Baltimore/BWI Airport Hotel guests enjoy features such as an indoor swimming pool, state-of-the-art fitness center, coffee bar, wireless high speed internet access and a three meal signature restaurant. Come experience what the Hilton has to offer. ... more   less 
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Also Known As:
Hilton Baltimore Bwi Airport Hotel Linthicum
Hilton Hotel Linthicum
Baltimore Bwi Airport Hilton
Hilton Linthicum Heights
Linthicum Heights Hilton

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