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DoubleTree by Hilton Hotel Baltimore - BWI Airport
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Reviews (1,481)
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Reviewed January 15, 2014

This DoubleTree is a Great value for the money. They provide free and Prompt pickup service to and from the airport which is only minutes away. The rooms are always very clean and neat. The hotel staff is very responsive and go beyond to make your stay comfortable. When I have had a problem, the staff is quick to alleviate it. Always a pleasure to be there.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this reviewResponded January 27, 2014

Dear James C,

Thanks for the review! Clean rooms, free shuttle, responsive staff, and great value.....what more could I add to your comments? Thanks for choosing Doubletree by Hilton BWI.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2014

Early January snow and cold in Chicago disrupted flights. Had to fly from BWI instead of Dulles. Called Hilton 800 number and recommended Doubletree near BWI. Turned out to be excellent choice. Pleasant, efficient checkin and checkout. All staff accommodating. Room large, clean, quiet on 4th floor. Housekeeping efficient. Isolated without car. Fortunately, good breakfast buffet and crab cake dinner fine. Like availability of free newspapers each am. Free shuttles on the half hour to BWI.

  • Stayed: January 2014, traveled on business
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Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this reviewResponded January 27, 2014

Dear Rober B,


Thanks for the review! The weather sure has been wreaking havoc on travel plans, but I am glad we could accomodate you. Thanks for choosing Doubletree by Hilton BWI.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

When we arrived to check in, the parking lot was completely full. Evidently they had booked 90% of the rooms with a large group of young people on their way to a big party. We had to change rooms due to the noise next door. When we came back from dinner, again the lot was completely full and one of the employees had to move their car so we could park. Firstly, if you are going to book a large group like this you must reserve one floor for non-party going adults. Secondly, if you are going to offer long term parking packages, then it is your responsibility to reserve some parking for those guests. We will certainly never stay in this DoubleTree again, there are many other better choices near BWI.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
5  Thank moreandmore2see
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this reviewResponded January 27, 2014

Dear moreandmore2see,

Thanks for the review. Yes, indeed we did have a large group stay with us for New Year's Eve, causing us to be sold out. As you can see from fellow traveler's posts, our parking lot is busy as we continue to be THE place to stay when flying in and out of BWI. I am very sorry for the difficulties you encountered with parking and noise. Rest assured, New Year's Eve is a once a year event and not indicative of the usual guest experience. Please don't give up on us. We are the #1 ranked full service hotel at BWI because we really do care about our guest's satisfaction. We would love to see you again at Doubletree by Hilton BWI.

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Reviewed January 9, 2014

Lightning strike on BWI tower caused cancelled flight, stranding me in Baltimore. Made it to the Doubletree Inn late at night with no reservation and was assisted by Pierre Boutis who, despite having to deal with a line of stranded stressed out customers managed to get me a much needed room for the night. He is a true professional and represented the company in an outstanding manner.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
1  Thank Reid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this reviewResponded January 27, 2014

Dear Reid A,


Thanks for the review and mentioning Pierre. We are glad you choose Doubletree by Hilton BWI.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

I stay in the Doubletree all the time in Baltimore due to work. Everytime is always a pleasure because of one person. His name is Pierre Boutin and he is the best of the best! He always remembers me and he take great care of me! He is so pleasant and courteous. I walk in and he see me and I dont even have to say anything! He is the definition of EXCELLENT customer service and he deserve to be acknowledged. Pierre is a gentleman and a scholar! Also a great asset to your company. I think every Doubletree needs a Pierre! Keep up the great work and give Pierre a promotion!! He deserves it!

  • Stayed: December 2013
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2  Thank Art1366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AdamNovotny, General Manager at DoubleTree by Hilton Hotel Baltimore - BWI Airport, responded to this reviewResponded January 27, 2014

Dear Art1366,

Thanks for the review! I am pleased to say we promoted Pierre from Front Desk Supervisor to Night Manager. The promotion is well deserved as we continue to get great feedback from customers like you. Thanks for sharing and staying at Doubletree by Hilton BWI.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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