This hotel was so close to meeting my expectations the first night, but then it all went down hill from there.
The Bad: All of the public areas were incredibly warm, I once passed a thermostat that showed 84 degrees inside. The elevators always had trash (and even spit) on the floor. After our second night, the room was never cleaned. I inquired on the phone as to why this happened and asked for fresh towels. After an hour, I went to the desk and did the same. Altogether it took 4 attempts to actually get fresh towels, although we never had an explanation as to why our room wasn't cleaned. One of the shuttle drivers was friendly and outgoing, the other one literally yelled at passengers to get on and off his shuttle. The last night there the power was out, which I understand was out of their control, but none of the stairwells were labeled, which made getting to our room difficult in the absence of working elevators.
The Good: We ate at Eden's Landing Restaurant on 4 separate occasions, and I really enjoyed my food each time. If you are a seafood lover like myself, be sure to try either the crab cake sandwich or dinner. Although, the sandwich has the same size crab cake for $10 less. The bar staff was incredibly friendly and attentive. I would like to give a major shout out to Lew. Even when the bar and lounge were full he made sure your drink was always full!
I think for the premium price they charge for a room, they would have a better grasp on housekeeping and customer service, especially since the whole staff wears a "CID" button, standing for 'Consider it Done.' Oh, the irony! I should also mention the shuttle will take you to a handful of local restaurants, since nothing is really within walking distance.
- Official Description (provided by the hotel):
- Travelers expect great atmosphere, amenities and service. Find all this and more at DoubleTree by Hilton Hotel Baltimore - BWI Airport, where we are poised to meet your every need. Convenient to Baltimore, Maryland, Washington, DC and Annapolis, MD, our attractive 260-room airport hotel features upgraded high speed Internet and is less than 5 minutes from BWI Airport, and the Amtrak and Baltimore Light Rail stations. The hotel is only 8 miles from Baltimore's Inner Harbor, home of Orioles Park at Camden Yards, the National Aquarium, and the Baltimore Convention Center and business district. We are adjacent to Ciena Corporation offices, Northrop Grumman, Lockheed Martin, and Booz Allen Hamilton. DoubleTree by Hilton Hotel - BWI Airport is only 4 miles from Arundel Mills Mall where you can shop at well-known stores like Bass Pro Shops, Bed Bath & Beyond then enjoy Dave and Buster's restaurant or the Medieval Times Dinner Theatre. Our event space is ideal for weddings, receptions and reunions. Start the day with a healthy breakfast at Eden's Landing Restaurant or in our gourmet coffee and sundry shop, Props. Then enjoy a work-out at our expanded fitness center or shoot some baskets at our outdoor sports court that includes a swimming pool and volleyball court. ... more less
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- Also Known As:
- Doubletree By Hilton Bwi Airport Hotel Linthicum
- Holiday Inn Linthicum
- Linthicum Holiday Inn