I have stayed at this hotel for the past 2 weekends and let me tell you -it's absolutely FABULOUS!!! There are 2 towers to choose from and both offer different views and great sleep. The beds are so comfortable and the tv in the room is a nice flatscreen with a good selection of channels. The air/heat unit works great(I put the heat on when I got to my room and within 5 minutes the room was comfy).
What separates this hotel from many others however is the staff: The Assistant General Manager, FREI is her name, is tremendous!!! She is in my opinion 1 of the best managers I have ever seen. She cares about every guest issue, is always available if you need to speak with her and goes out of her way to make you feel special. Miss Frei, it has been an absolute PLEASURE to have met you.
Jobi, the front desk clerk is another stand-out employee. Every request I have made(from extra pillows to an extra yummy chocolate chip cookie) is met with a smile. Very friendly and very efficient - that's how I would describe Jobi.
The others I have met - Simi, T.K(the shuttle driver), John(another driver) the bartenders, food servers are all excellent as well.
Bottom Line: I mean this 100%, everytime I am in Baltimore I will never stay anywhere else but the DOUBLETREE BWI AIRPORT.
An absolute diamond of a property!!!!