When I checked in, the front desk agent was not the least bit hospitable, and couldn't be more uninterested in addressing my concerns with the rate she gave me versus the rate I had made my reservation at. I had booked the stay for a few nights and was told to bring it up with the manager who would be there in the morning.
I spent the night and went to find the manager the next morning. She was even more rude than the girl the night before. I politely explained my situation, showing her what I had expected and what I had been quoted, and she flat out said "you're wrong" before informing me that she was about to leave and if I really wanted to talk about it, she would deal with me in an hour. I said I would prefer to resolve the issue now, or cancel the rest of my stay and find another hotel to do business with. She informed me that I was staying under a discounted extended stay rate, so if I were to cancel, she would be charging me even MORE for the one night, which was already twice the amount I had budgeted for.
I have worked in the hospitality industry and stay at hotels very often. Never in my life have I dealt with a situation in which a customer or guest is upcharged when dissatisfied with the service or product. In the end, I checked out and was not charged any extra.
I made reservations at a Marriot property a few blocks away and am much, much happier here. I will never go near the Wingate again. If you want an average facility with rude management who will not address your concerns in a compassionate way, this is place to go.
- Official Description (provided by the hotel):
- Wingate by Wyndham BWI Airport is located just 3 miles from BWI Airport and central to Baltimore, Fort Meade, Columbia, Ellicott City, Annapolis and Washington, DC. Features 129 sleeping rooms and 1000 square feet of meeting space. Hot Deluxe Breakfast, Wired and Wireless High Speed Internet, 24-hour Airport Shuttle, Indoor Heated Swimming Pool and Fitness Center, In-room Refrigerator, Microwave, Hairdryer and safe, Business Center. Walking distance to Bob Evans & Ruby Tuesday's restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Wingate By Wyndham Linthicum / Bwi Airport Hotel Linthicum
- Wingate Bwi Airport
- Wingate Hotel Linthicum