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“Excellent value for money at very well managed hotel”

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Hilton Garden Inn BWI Airport
Ranked #3 of 29 Hotels in Linthicum Heights
Certificate of Excellence
Palo Alto, California
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent value for money at very well managed hotel”
Reviewed March 3, 2014

My wife and I travel to Baltimore frequently and we like to stay close to the airport. After trying many different hotels, we have settled on this Hilton Garden Inn as our #1 choice. We generally like the Hilton Garden Inn chain, but this one is special. The value for money is excellent and the hotel is truly very well managed. The rooms are spacious and well appointed. Overall, the hotel has the right mix of amenities and services. And the shuttle service to/from the airport is outstanding!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Max59er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie M, Front Office Manager at Hilton Garden Inn BWI Airport, responded to this review, March 5, 2014
Thank you so much for the awesome review and the lovely compliments! We look forward to seeing you next time you are in town. Safe travels!
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905 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
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English first
Atlanta, Georgia
Level 6 Contributor
140 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed March 3, 2014

Arrived in Baltimore for a short leisure trip of only one night. Decided on Hilton Garden Inn at BWI because it was rather centrally located for a visit to Gettysburg (1 hour away) and Annapolis/Naval Academy (30 minutes away).

With the new off site rental car facility finding the hotel was not hard it was just a bit tedious.

We actually arrived quite early and did not expect to get a room, but the young lady at the desk was very accommodating and we had a room in less than 5 minutes. Room was pretty standard HGI but we did have free WiFi in our room and now a days that was nice. Two queen beds were both very comfortable. Bathroom was normal size and very nice. We did have a small issue with the toilet, but that was fixed immediately. We asked the front desk for a recommendation for a “Baltimore crab dinner” and she produced a name and directions immediately (G & M restaurant a 5 minute drive from hotel).

We booked a rate that included breakfast the next morning. There were buffet items and also cooked to order items. Service in the restaurant was excellent.

Check out was seamless.

Very good hotel close to airport with an excellent location. When back at BWI will stay there again.

Room Tip: Rooms higher up seem to be quieter
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colt07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, March 4, 2014
Thanks for the excellent review! We are glad to hear that our staff was accommodating and the location convenient. We do offer shuttle service to and from the car rental center near the airport if that helps on your next trip. We hope you enjoyed your sightseeing and we'll see you next time. We understand that you have a lot of choices and we appreciate you choosing us!
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baltimore, United States
1 review
Reviewed March 1, 2014

my husband and I live in Maryland but we go to the Hilton garden inn as a getaway from the kids. the staff is always pleasant and the hotel is very clean. I love the cooked breakfast in the morning< hot pancakes are the best. the location is close to the Arundel mills mall also.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tonya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, March 2, 2014
Thanks for spending your time on this great review. I'm glad you were able to getaway for a few days! We really need that sometimes. I will pass on your comments to the staff,as they will surely appreciate them. Let me know if there is anything special I can do for your next getaway and thanks for choosing us!
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2 reviews
Reviewed February 25, 2014

Shuttle drivers were courteous and prompt making a 6AM departure and 4:30 PM return much less painful. Upon return we waited less than 10 minutes for the shuttle to take us back to the hotel to retrieve our vehicle. Definitely will be using this hotel for future early flights from BWI!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 460kristalb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, February 26, 2014
Thanks for the excellent review! I'm glad you found us convenient and timely. Our shuttle crew takes great pride in being expedient with a smile! I'm glad to hear that you will being spending more time with us, although I'm sure there are other places you would rather be. If there is anything special I can do for you, please let me know. We understand that you have a lot of choices in regards to your travel, and we appreciate you choosing Hilton Garden Inn BWI Airport!
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New York, United States
1 review
Reviewed February 25, 2014

Just needed to stay somewhere when I landed at BWI before taking Amtrak the next morning, rooms were clean and comfortable, the in-room microwave and fridge were a nice touch, and the man checking me in at 1AM was very friendly and helpful. Breakfast was a great value and delicious; solid variety of cereal, fruit, pastries, breakfast meats, etc. Shuttle to Amtrak station and airport left every half hour from the lobby.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Josh D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, February 26, 2014
Thanks for spending your time giving us feedback. It sounds like you found us quite convenient. We try to understand the needs of our guests so that we can make your stay as comfortable as possible. We are very proud of the service that our shuttle crew delivers.
We are also glad that you enjoyed your breakfast at The Garden Grille in our newly renovated lobby. I hope you were able to get one of the Chef's signature omelets! They are delicious. We look forward to your next visit and thanks for choosing us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed February 24, 2014

This Hilton Garden is well mana cured in the style of modern Hilton Garden Inns. Clean and consistent. The food was also above par.
The reason for taking the time to write the review was the excellent service I received. It goes without saying that there is a certain expectation of service with any Hilton property but, the desk staff at BWI was exceptionally gracious and accommodating. Excellent job!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dslev2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, February 26, 2014
Thanks so much for the great review. I will make sure to pass on your comments to our staff. We are very proud of our staff and hotel and we try to deliver world-class service every day. I'm glad that our staff made you feel at home! We look forward to your next stay and please reach out to me if there is anything I can do to make it more enjoyable!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level 6 Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 19, 2014 via mobile

Front desk staff was nice. Unfortunately, the key didn't work and I had to go back downstairs to get it reprogrammed. The room was clean and modern. It was hard to find a place to park, but arriving at 9pm usually lends to that. I would stay here again.

Stayed February 2014, traveled on business
Helpful?
Thank Shanadoaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SebastianHansen, General Manager at Hilton Garden Inn BWI Airport, responded to this review, February 21, 2014
Dear Shanadoaha-
Thanks for the nice review. We pride ourselves in delivering awesome service. It sounds like you visit us fairly often, so thank you very much, and we look forward to your next visit. Let me know if we can do anything to make your stay more special.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn BWI Airport

Property: Hilton Garden Inn BWI Airport
Address: 1516 Aero Dr, Linthicum Heights, MD 21090-2243
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Linthicum Heights
#2 Family Hotel in Linthicum Heights
#5 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn BWI Airport 3*
Number of rooms: 158
Official Description (provided by the hotel):
Each guestroom comes fully equipped with a refrigerator, microwave, LCD TV, two telephones with voice mail messaging, work desk, Herman Miller chair, work lamp, 24 hour complimentary van service to and from BWI Airport, 24 hour fitness and business centers, complimentary parking and Internet access. ... more   less 
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Also Known As:
Hilton Garden Inn Bwi Airport Hotel Linthicum
Hilton Garden Inn Linthicum
Linthicum Hilton Garden Inn
Hilton Linthicum

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