Let's start with the positive - great location (about 10 minutes each way to the stadiums or airport), free wi-fi (although a bit slow), excellent price, clean and spacious rooms. Especially love the unique charger bolted to the nightstand. It had plenty of extra plugs and a USB cord to charge your phone. There was a nearby alarm/clock radio thing that had headphones so you can plug in your i-pod and listen. Now for the negatives and there are too many to ignore. The dresser drawers were too tiny to fit all our clothes in so we didn't fully unpack. Even half empty they wouldn't close all the way. The toilet bowl ran, the shower was slippery, the bathroom door handle was loose and nearly fell off. They cleaned our coffee pot out on the second day and forgot to rinse it. We asked for a new pot and waited over 45 minutes for someone to show up, they never did. The second day I rinsed out the pot and the coffee cups but forgot to check the basket and guess what, a second day of coffee wasted. No free breakfast, constantly out of decaf coffee for a free fill up. No smoking in any rooms, ok so I'm used to that, but is it too much to ask for more than one ashtray outside so that we don't have to walk entirely around the building to put our butts out without littering? And then, don't you know it, they removed the ashtray and put it at another entrance for a conference that was in town. Not one garbage pail outside. The bed was soooo uncomfortable but as it turns out and we only found out about it on night 4, the beds are adjustable. There was a tiny little sign that says so at check-in, nothing in the room book, no signs in the room, the nightstand, nowhere other than check in and no one paid attention to it. Turns out, there's this little knob that's hidden on the side of the bed - adjust it to your liking. My husband tried it out and still couldn't get rid of the hump in the middle of the bed. As long as we're talking about the bed, they don't tuck the sheets in when making it. It took us two nights to figure that out after a couple of spats of getting tied up in the sheets and who stole how much etc, it was very uncomfortable. We were in town for a couple of games and stayed for a few more nights for sight seeing - would've loved to watch a game or two on MASN when we weren't out, but they don't have the channel. The room keys are required for every single entrance (except for the main) and the amenities - however they only worked intermittently. We were constantly locked out and had to use the main entrance. That's more of a bother than one could imagine because parking was so sparse. They allow certain guests to park and use the airport. I didn't bother to check out the details, but did notice 4 cars that didn't move in the 4 nights we were there, including the one in the handicap spot that was parked over the line and the one that was parked in a prime location by our entrance. The "garden" itself was an isolated patio with no path to any other entrance except the door that you came from which locks once you go outside and does not have a key to let you back in. It wasn't even a garden, it was simply a patio with potted plants scattered here and there. The landscaping lights that highlight the building at night were so bright and numerous, even with the blinds closed, the room was still lit up like a Christmas tree. I could literally make out where everything was laid out without turning on a light at night. The pool was ok, but if you're staying during the week, don't plan on relaxing by it until 5PM and then one should be really careful, they put ceramic tile around it which makes it very, very slippery and dangerous when wet. All in all, we tried to stay positive and enjoy ourselves and so did our friends across the hall, but they experienced very similar problems. Very disappointed in this Hilton - hope they get it together soon.
- Official Description (provided by the hotel):
- Each guestroom comes fully equipped with a refrigerator, microwave, LCD TV, two telephones with voice mail messaging, work desk, Herman Miller chair, work lamp, 24 hour complimentary van service to and from BWI Airport, 24 hour fitness and business centers, complimentary parking and Internet access. ... more less
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- Also Known As:
- Hilton Garden Inn Bwi Airport Hotel Linthicum
- Hilton Garden Inn Linthicum
- Linthicum Hilton Garden Inn
- Hilton Linthicum