Good location for flying out of BWI. Clean and friendly, easy access to city. Good location for conferences in the BWI Airport Area. Best part you received points toward Hilton Honors program. Had to check out before breakfast so can't rate it.More
Good location for flying out of BWI. Clean and friendly, easy access to city. Good location for conferences in the BWI Airport Area. Best part you received points toward Hilton Honors program. Had to check out before breakfast so can't rate it.MoreShow less
Thank you for staying with us and sharing your experience. Hopefully next time you'll have a little bit more time before flying out so you can take advantage of the great breakfast we offer. Also, I hope you had to chance to use our shuttle service to BWI; it's complimentary and it runs 24/7. We hope to see you again soon during your next visit to Baltimore. Have a great week!
Good venue for a business meeting. Front desk staff friendly and helpful, rooms comfortable, and convenient to BWI with free shuttle. Breakfast buffet was good, room service fast and friendly.
The meeting rooms were fine, staff kept food items refilled and warm. Not much around in walking distance which could be a plus if you want to keep folks in the meeting.
Thank you so much for sharing your review. I'm glad that you had the oppurtunity to experience a business meeting at our hotel by utilizing the meeting space. I don't know if you had food service including in your meeting, but that is something else we offer; we have a great banquet staff. We hope to see you in future and we would love the chance to host your next business meeting!
Reception nice and quick. Review is for room. Location room 444, upper corner end room with king bed. Heat ok although the unit was quite loud when running. No hot water in shower no matter what I tried. Lots of hot water in sink. Location of room resulted in many early workday backup beeping from trucks in the area not at the hotel. No construction in area but perhaps warehouses? Can't say for sure but the constant beeping was disruptive to my sleep. Bed ok, tv kind of small but lots of channels. Microwave and mini frog in room. Good toiletry products. Average clean. Ok but I too will stay elsewhere next trip.
I'm sorry to hear that your stay was just ok. That's definitely not the impression we like to leave our guests with.
Thank you for letting us know about the issues with room 444; I'll make sure that those issues are corrected before another guest checks into that room. It's a shame that on top of the room issues you experienced noise issues outside of the hotel;I know how frustrating that can be when trying to sleep.
I hope that you decide to give us another chance in the future, I can guarantee your next stay will not be the same experience you had the first time. All I ask, is that you contact me prior to your stay and I will make the arrangements/reservation; 410-691-0500. I hope to hear from you, have a wonderful week!
Great location...in the BWI area...rooms were spacious and clean...they had free business area...unsure if it had free printing...but the business area is enclosed in separate area which provides a degree if privacy...service is always outstanding with a smile...free parking...
Thanks for your awesome review! Most travelers find the business center useful when printing out their boarding passes, this way they don't have to do it at the airport. Other guest's use it to get work done or just to respond to emails. We do have free printing, we have a great copier that works fast, and a color printer. I almost forgot to mention we have wireless printing; this allows you to send documents to the printer from your laptop in your room!
Again, thanks for the great review, we look forward to seeing you soon!
We found this to be a perfect place to stay with no issues. Large comfortable rooms with very comfy beds. The lobby and hallway areas were very nice and clean. Staff was generally very friendly (although one of the supervisors at the front desk sounded very robotic like when checking us in, as if reading a script). There is a restaurant on the premises and a Bob Evans right next door. All in all, a wonderful place to stay. Only thing that would have made it better would have been free breakfast but I guess you can't have it all. Highly recommended.
Thank you for the high marks and nice comments! We do offer a rate package that includes breakfast for all guests that are on the reservation, may be something to look into next time. It can save you some money out of your pocket instead of paying for the full price of breakfast. Next time your in the BWI area, give me a call, I'll set up the breakfast package/reservation. Hope to see you again soon, have a great week!
Stayed here 1 night, front desk was very helpful in adding an extra rollaway bed for our son. Very clean in all areas in the room. Bed was possibly the most comfortable I've ever slept in at a hotel. One drawback, we arrived late after a long drive and we had hoped to use the pool/spa but it closed at 9pm.
"The most comfortable be that I have ever slept in at a hotel." Wow that is awesome, sounds like you were well rested for the next day. I hope you didn't wake up late! Next time you and family need a good night's rest, we will have a room waiting for you. Happy New Year's, we look forward to seeing you again in 2013!