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Extended Stay America - Baltimore - BWl Airport - International Dr.
Ranked #26 of 29 Hotels in Linthicum Heights
Reviewed May 22, 2012

This place should be avoided like the plague. It smells, the staff is less than helpful and it does not feel safe. I had to break into my own room after the door latch locked behind me.... the staff had no way to open the door... I have stayed in many hotels across the world and this place more suited to a 3rd world country. Never, ever, ever stay here.

Room Tip: Don't stay here
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  • Stayed: May 2012, traveled on business
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2  Thank The_Traveler_La
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

Our sincerest apologies for the unpleasant experience . Please be assured that we are addressing the conditions mentioned in your review and are taking preventative measures to improve room quality and guest service. Thank you for bringing these issues to our attention so that we can better serve our guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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80 - 86 of 94 reviews

Reviewed April 24, 2012

AVOID THIS PLACE! IT'S NASTY! IT'S A DUMP RUN BY GHETTO THUGS AND THEIVES! SAVE YOURSELF THE AGGRAVATION!
Don't stay at this hotel, from the outside it looks ok and is surrounded by nicer hotels, but don't be fooled by the exterior.
Homestead Studio Suites Hotel is a filthy dump managed and run by ghetto thugs. The rooms are filthy and the sheets are one step away from being used as rags. I found a drug pipe on the floor by a chair, so you know they were too lazy to move the chair to clean the room or vacuum by the chair.

Although Homestead Studio Suites Hotel advertises that they will match and beat advertised rates, Ms. Poncedar Pinkney the hotel manager refuses to match lower advertised rates and pulls a bait and switch and then overbills your credit card and sends her ghetto thug colleagues to harrass, intimidate, steal and toss your belongings on the curb. Homestead Studio Suites Hotel in Linthicum should be condemned and put out of business.

  • Stayed: February 2012, traveled on business
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5  Thank Robin7798
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Owner at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this reviewResponded May 21, 2012

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. As this hotel’s owner, I can assure you that I have brought each of the issues you expressed to the attention of our staff, and we will be making changes to ensure that no other guest has a similar experience. We take your review very seriously and we would like to use your account to help us make our hotel even better.

Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.

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Reviewed April 23, 2012

I had to cut my stay short after 2 nights, because the rooms smelled and needed major repairs. When I arrived I found food in the refrigerator and the bathroom was disgusting. The only thing that was a plus was the lady that checked us in, she was very nice and helpful. I contacted the national office to discuss my concerns and no one returned my call. The pictures will tell the story of how bad the room was......to bad I can't post pictures of the smell........

  • Stayed: April 2012, traveled with family
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1  Thank beutifulmind2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this reviewResponded May 4, 2012

Thank you for taking the time to review your recent stay at Homestead Baltimore - BWl Airport. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down. In response, I have met with hotel management and staff to find out why and to determine a system for preventing a repeat occurrence.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2012

Enjoyed our stay here!!! Family orientated....close & convenient to various places & things to do...cooked a turkey in our microwave...when I needed additional plates, bowls, utensils the staff was very quick to get them...We are pleased to say that once we leave we will be more than happy to recommend to others!!!!! THANK YOU HOMESTEAD!!!!!

  • Stayed: September 2011, traveled with family
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1  Thank Jeffrey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this reviewResponded April 30, 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at Homestead Baltimore - BWl Airport. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.

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Reviewed April 14, 2012

The rate was what appealed to me since I was staying 4 nights in the area but you get what you pay for. I had to request the sheets be changed right away as found hairs on pillow and maid doesn't bother wiping very visible dirty fingerprints off walls and cabinets. Outside area included a dirty teeshirt laying on ground all day. Room itself isn't very big but adequate for one or two people and fridge is good size. Not much to cook with utensil-wise so take your own if making meals.

  • Stayed: April 2012
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1  Thank 2seniorcitizens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Baltimore - BWl Airport - International Dr., responded to this reviewResponded April 25, 2012

I recently received a copy of your review of the Homestead Baltimore - BWl Airport. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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Reviewed March 14, 2012

I checked into this hotel in between travel for my next destination. The rooms could use some updating but none the less it was cozy, clean and extremely coveniently located to BWI Airport. Nice choice of restaurants nearby and best of all it's nice on the wallet. Very reasonably priced for cleanliness and comfort! I would stay again!

  • Stayed: March 2012
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1  Thank Tesur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2011

The staff was very nice. Here's the BUT: but the room was less than desirable.

My first room had a funny odor and they gladly moved me.

The second room also had a funny smell although not as bad.
The only way the TV would work is if I unplugged then plugged it each time I used it. This was brand new flat panel.
The mattress was like a rock.

I will never stay there again.

  • Stayed: October 2011, traveled on business
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1  Thank coachesteban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Baltimore - BWl Airport - International Dr.

Address: 939 International Dr, Linthicum Heights, MD 21090-2201 (Formerly Homestead Studio Suites )
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #26 of 29 Hotels in Linthicum Heights
Price Range: $70 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Baltimore - BWl Airport - International Dr. 2.5*
Number of rooms: 137
Official Description (provided by the hotel):
Shuttle Service, 7 days a week: 6am - 10am, 5pm - 10pm ... more   less 
Reservation Options:
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Also Known As:
Extended Stay America Linthicum

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