This is a very clean and new hotel. All the staff from housekeeping to the front desk had great service. They were friendly from from the Manager to the night Auditor. Not like the Fairfield Inns of the old. In speaking with the Manager (No problems just needed a beer) found she was so professional so I asked if she was the manager and sure enough she was. Her geniune customer service skills were evident. Great Job Fairfield Inn
Arrived in the middle of the night only to find the another hotel had oversold my reservation. Needless to say I was not a happy camper. Called Fairfield Inn which I had stayed at for years but had been avoiding for others due to most of them being dated and the service seemed to slip.
But it was 3 am and there was some kind of Jazz festival going on so I called and got Mariama
and explained the situation and asked if they had availability. She said only one room left but she would hold it for me. It worked out great. So great that I took the time to write this review. I have never written a review for a hotel but thought this place was very well run.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites Baltimore BWI is conveniently located near by Baltimore Washington International Airport. This is the newest hotel located in the heart of the BWI Business district, 2 miles from BWI airport, and just minutes from downtown Baltimore and the Inner Harbor. The brand new Fairfield Inn & Suites BWI is perfect and convenient for both business and leisure travelers. Get refreshed and energized in our clean, comfortable guest rooms and friendly service which includes complimentary WiFi, LCD HD televisions, a well-lit work desk, and luxurious beds. Enjoy the complimentary hot breakfast, and swimming pool. ... more less
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