Came into town for one night to attend a wedding, I requested a room on a high floor, we received a room on the second floor with zero view, well because our window was blocked by the fairfield sign. Still intent on making the best of it I did not complain. The room was clean and nice, no complaints until I open the fridge and see the past guest food in our room still in the mini fridge. Now I'm upset and I still did not say anything because again I'm like "well it's just one night" I can deal. I take my daughter down to the pool and this pool could have been cleaner and flitered I stayed in 10 minutes because my skin started to itch.
Later on I came down after I put my child to sleep and I spoke with Monica the night manager and she made us feel 100% better about experience and that she would surely bring up the issue with the food being left and she stress that cleanliness was the company 1st priority etc. She was so professional and seemed to really care about our experience. She basically saved my whole entire view of this hotel. Thank you Monica!
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites Baltimore BWI is conveniently located near by Baltimore Washington International Airport. This is the newest hotel located in the heart of the BWI Business district, 2 miles from BWI airport, and just minutes from downtown Baltimore and the Inner Harbor. The brand new Fairfield Inn & Suites BWI is perfect and convenient for both business and leisure travelers. Get refreshed and energized in our clean, comfortable guest rooms and friendly service which includes complimentary WiFi, LCD HD televisions, a well-lit work desk, and luxurious beds. Enjoy the complimentary hot breakfast, and swimming pool. ... more less
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