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“Exceeded expectations; will definitely stay here again” 5 of 5 stars
Review of Hampton Inn Baltimore - Washington International Airport

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Hampton Inn Baltimore - Washington International Airport
Ranked #4 of 29 Hotels in Linthicum Heights
New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Exceeded expectations; will definitely stay here again”
5 of 5 stars Reviewed February 22, 2013

This hotel is the best Hampton Inn I have ever stayed at. The property is very well kept. The staff is friendly and helpful. The room was large and the shower had a nice seat. The included breakfast was excellent and the free snack bags were an unexpected treat (including water, fruit, muffin, granola bar and mints). I enjoyed the free happy hour which included beer, wine, soda, crackers and cheese, pepperoni, chips and salsa.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Doug B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, February 25, 2013
Thank you very much for taking time to review our hotel. We are so glad to hear you enjoyed your stay with is.
We look forward to extending our best hospitality service to you during your next visit to BWI
Best Regards
Mustapha Agourram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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970 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Ottawa, Canada
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed February 21, 2013

The bed in our hotel room at this property was amazing. Definitely the most comfortable bed I can remember sleeping in, even more so than my own! The room was clean and nicely decorated. Given its location, I would`ve appreciated a list of local restaurants when we checked in. However, even though we were by the airport and it felt as though we were in the middle of nowhere, it only took us ten minutes to drive to Oriole Park and the waterfront. My only complaint is that the side door to the parking lot was supposed to be locked at all times (unlocked by guests with a room key), but it was never locked during the time we stayed there.

I would definitely recommend this hotel to people staying in the Baltimore area.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank heathermm16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, February 22, 2013
Thank you very much for your review to the Hampton Inn BWI. We are glad you had a pleasant stay with us. We appreciate your feedback regarding the side door. Please rest assured that we have addressed the issue.
Once again, thank you for your comments. We look forward to welcoming you to our hotel in the near future
Best Regards
Mustapha Agourram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed February 18, 2013

while the hotel is undergoing some remodeling you still get that Hampton service
we where greeted with water bottles clean rooms and quick in, Breakfast was well stocked with eggs fruit, waffles bagels and cereal. Front staff was very friendly and the ride to the airport was quick and easy

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bak1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, February 20, 2013
Thank you very much for taking time to review out hotel. We are glad to hear you had a pleasant stay. I will share your comments with my team. We look forward to welcoming you again to our hotel in the near future
Best Regards
Mustapha Agourram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 12, 2013

My 86 year old Italian parents who don't speak English well got stranded at the Baltimore airport when the second leg of their flight got cancelled. I called the front desk from where we were in Rhode Island and explained the situation to Gabby who took care of everything. She sent the shuttle driver to go find them describing to the driver what they were wearing. The driver found them outside baggage claim, of course waiting at the wrong spot! Gabby had the key waiting for them when they walked in, even thought to put them on the ground floor. She gave them some snacks and toiletries since it was so late at night and the airline kept their bags. She showed them where to get breakfast in the morning and what time to arrive in the morning to get the shuttle back to the airport. Then she called me back to say she had got them settled and what their room number was. What a relief for us being so far away and unable to do much. Then she even thought later that they are senior citizens and discounted the room for us. Cannot say how much Hampton Inn worked for us this trip. Thank you so much! Great Customer Service....

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Adampbooth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, February 13, 2013
Thank you very much for taking time to review our hotel. We are so pleased to hear that Ms. Gabby took care of your family members and we appreciate your feedback. I will share your comments witht he entire staff.
Once again, thank you very much
Best Regards
Mustapha Agourram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McDonough, Georgia, United States
Level Contributor
372 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed February 5, 2013 via mobile

Old but clean property undergoing renovations. My room was clean and comfy and the staff was exceptional. They offered to shuttle me to dinner when I asked for local recommendations. I had a little vibration in my heating unit which the quickly repaired. Very quiet for an airport hotel. Good value and great proximity to BWI airport. Thanks for a pleasant stay.

  • Stayed February 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, February 5, 2013
Greetings to you and thank you very much for taking time to review our hotel. We very much appreciate your comments and we are glad to hear you had a pleasant stay.
We look forward to welcoming you to our hotel in the near future
Best Regards
Mustapha Agourram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellicott City, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 4, 2013

A friend and I stayed here this past weekend. We were treated respectfully by the hotel attendant. She quickly acknowledged that I was a Hilton Honors member and that this stay [would] be counted towards rewards points. Before going to the room, she offered us complimentary snacks, which was a pleasant treat. The shuttle service was great and convenient. The room was clean and comfortable. The complimentary breakfast had a variety of selections including cereal, waffles, and mini cheese omelets. YUM! Checkout was efficient and prompt, and the desk attendant, Tisha, was very accommodating. She addressed my concerns and displayed excellent customer service skills. She should be commended for her pleasant demeanor and customer service friendly attitude.

Room Tip: Please be aware that this hotel is undergoing renovations. So, some areas on the first and fourth f...
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Pam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, February 6, 2013
Thank you for taking the time to tell us about your experience at the Hampton Inn BWI, MD. We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Sincerely,
Mustapha Agourram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
1 review
4 of 5 stars Reviewed February 3, 2013

Upon arriving at the hotel, I was told the shuttle bus would take us to the nearest restaurant & pick me up. I was accompanied by a colleague and the frst thing that went wrong was the driver didn't even bother to get the door (as is customary). Gary (the driver then joked about what type of service I was expecting which was in poor taste. He also dropped us off at the bottom of the hill of the restaurant - normally one is dropped off/picked up at the "to-go" door. when we were ready to go, Gary told us it would be 10 minutes before he arrived, well thatturned into 35 minutes (we later found out he got off in that time so that is why we weren't picked up). Nevertheless, after logging my complaint, the operations Director, Patrick Wilson took care of us as only a true professional could! He along with Greg, Jasmine, and Kira, more than made up for that horrible experience that could have easily resulted in losing my company's business. My stay was a week and thosepersons mentioned made sure that every need I had was taken care of!

Room Tip: Ask for the king size room if it is just you and another, as they have the microwave/refridgerator i...
See more room tips
  • Stayed January 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
Helpful?
Thank Roosevelt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mustapha A, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this review, February 13, 2013
Greetings from the Hampton Inn BWI
I am so sorry to hear about your experience with our shuttle. Please accept my apologies. Please note that we have addressed your feedback with the concern employee. At the Hampton Inn BWI , we stand for a 100% satisfaction. We hope to welcome you again to our hotel in the near future.
Best Regards
Mustapha Agourram
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Baltimore - Washington International Airport

Property: Hampton Inn Baltimore - Washington International Airport
Address: 829 Elkridge Landing Road, Linthicum Heights, MD 21090
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Linthicum Heights
#8 Family Hotel in Linthicum Heights
#8 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Baltimore - Washington International Airport 2.5*
Number of rooms: 182
Official Description (provided by the hotel):
Beautiful hotel offers 182 elegantly appointed rooms and a cozy lobby complete with fireplace, TV viewing area and business center. Room rate includes full hot breakfast, wireless access, parking night(s) of your stay, free shuttle within 2 mile radius. Hilton Honors Rewards. Convenient to major highways, just one mile from BWI Airport, Amtrak, and light rail stations. Many weekend and parking packages available. 100% non-smoking and pet friendly (pet fee does apply). Extend parking available (please call hotel for availability). ... more   less 
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Also Known As:
Hampton Inn Baltimore - Washington International Airport Hotel Linthicum
Hampton Inn Linthicum
Linthicum Hampton Inn

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