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Hampton Inn Baltimore - Washington International Airport
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Reviews (1,329)
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All reviewsfront deskthe shuttle driverfree breakfastrental carnext morningfree shuttlean early morning flighthot breakfastroom was clean and comfortableamtrak stationconvenient locationgreat customer servicelight railyogurtinner harbordamienairport
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1,169 - 1,174 of 1,329 reviews
Reviewed October 12, 2012 via mobile

The hotel was as described. Clean and very nice staff. I used to live in the area but all of the roads are now update and the staff at the hotel were very helpful getting me directions.
The room met my needs for comfort and relaxation.

  • Stayed: October 2012
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Thank ChuckS861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonBWI-MGR, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this reviewResponded October 18, 2012

Thank you for taking the time to tell us about your experience at the Hampton Inn BWI, MD. We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback.

Best Regards
Mustapha Agourram

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2012 via mobile

If you need to stay near the airport and want a good value the Hamtpton Inn is a great choice. My room was excellent and very comfortable. I liked the hotel staff I interacted with. Great option for near the BWI airport.

  • Stayed: October 2012
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Thank MacAtlantaGa_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonBWI-MGR, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this reviewResponded October 15, 2012

Thank you very much for your feedback. I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Best Regards
Mustapha Agourram
General Mamager

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Reviewed October 6, 2012

Stayed here overnight before an early morning flight. Was a very pleasant experience. Staff that checked us in was very friendly even offering complimentary sodas and oreo cookies to take to room. The room and bed was comfy. We took advantage of their free airport shuttle and left our car parked at the hotel for just $5 a day. The shuttle drivers was very nice and helpful on both our trip to airport and our return.Would definitely stay there again.

  • Stayed: September 2012, traveled as a couple
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Thank phy105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonBWI-MGR, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this reviewResponded October 8, 2012

Thank you for taking the time to tell us about your experience at the Hampton Inn BWI, MD. We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback.

We look forward to welcomg you again to our hotel

Best Regards
Mustapha Agourram

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

We flew in from California and arrived at the hotel around 8:30 p.m. The lady at the front desk gave us a room literally right across from the front desk (and right next to where the free breakfast is served). We asked for something different, and she lied and said there were no more rooms at all because a number of weddings were taking place. After getting into the room, we could hear another person at the front desk talking on his cell phone.
I used a laptop to see if I could book a room, and sure enough, the hotel was still taking reservations. I knew other rooms were available.
My husband went to the front desk again and asked for the manager. The manager man was very nice and much more accomodating. He somehow found another room. Unfortunately, the second room smelled like animal urine. We had to sleep with the window open.
Since we were only staying one night, we didn't ask for a new room again. We will not be staying at that hotel ever again.
Hampton Inn normally has a satisfaction guarantee policy. This Hampton did not honor its policy.

  • Stayed: September 2012, traveled as a couple
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Thank Karin714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonBWI-MGR, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this reviewResponded October 8, 2012

Thank you for taking the time to tell us about your experience at the Hampton Inn BWI, MD. Please allow me to express my sincerest apologies.

At the Hampton Inn BWI, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. A member of the manegement team will be calling you today.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely
Mustapha Agourram

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2012

I've stayed at the hotel twice this year, room was clean still have issue with housekeeping turning on air conditioner where room is freezing when return. Has fitness center that is adequate. Offers breakfast with variety of choices and Go bags along with an evening beer, wine and cheese in lobby. Hotel has shuttle service to airport and local restuarants plus $5 parking if staying and flying out of BWI. Internet worked well and they offer wired and wireless. My room had a small refrig and microwave that worked well since I was there for a weeks stay. Convenient to 295 into Baltimore and stadiums (about 7 miles) or shuttle to airport for train into city.

  • Stayed: September 2012, traveled on business
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Thank MsMayvee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonBWI-MGR, General Manager at Hampton Inn Baltimore - Washington International Airport, responded to this reviewResponded September 21, 2012

Thank you for taking the time to tell us about your experience at the Hampton Inn BWI, MD. We very much appreciate your feedback.

We will share your comments with our team which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience.

Best Regards
Mustapha Agourram

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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