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“I will never stay here again!” 1 of 5 stars
Review of Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport

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Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport
Ranked #5 of 29 Hotels in Linthicum Heights
Mountain Home, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“I will never stay here again!”
1 of 5 stars Reviewed October 17, 2013

Waited an hour and a half for the airport shuttle and ended up just taking a taxi. Then found the driver hanging out in the lobby of the hotel. Then found a mouse in my room what a terrible experience!

  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChuckChandler, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, October 18, 2013
Jennifer R,

I am so sorry that you had the experiences you did while staying with us recently. I would love to talk with you personally to see what we can do to regain your trust. Please feel free to reach out to me at 410.865.8120 or email at chuck.chandler@hilton.com.

Thanks. Chuck Chandler, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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845 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Winchester, United States
1 review
5 of 5 stars Reviewed October 15, 2013

Best part was there were no surprises. Every thing went as planned. Will stay here again. Staff friendly and helpful. Very nice hotel. Happy hour and breakfast were a bonus. Trip to and from airport was flawless. Steve L

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Stephen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChuckChandler, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, October 16, 2013
Stephen L,

Thanks for the great review. Glad everything went well with your stay.

Look forward to having you back. We appreciate your business.

Chuck Chandler, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pocomoke City, Maryland, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 14, 2013

Embassy Suites has become one our go-to hotels. With a family of five, it is nice to have plenty of room. This location is safe, well-lit, and well-maintained. Rooms were clean, roomy, and surprisingly quiet. My only complaint was the breakfast arrangement. Breakfast well delicious, but the layout and organization was confusing. It was crowded and slow. But, hey, it's cooked to order and free!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Elaine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChuckChandler, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, October 15, 2013
Elaine M,

Thanks for taking the time to review our hotel.

Your thoughts and comments are appreciated. The space we have to serve omlettes can take a little time to move through if you are looking for cooked-to-order items. We do have a seperate line for scrambled eggs, potatoes and breakfast meat, tough most would prefer the hot cooked-to-order items.

Glad you were able to enjoy yourselves and we hope you chose to stay with us when your travels bring you back! We appreciate your business. Chuck Chandler, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frostburg, Maryland
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 14, 2013

The Embassy Suites at BWI is a consistently great hotel. I have stayed there many times for business trips and pleasure and have never experienced bad service. From the time the staff greets you to the time you check out, the hotel staff provide excellent service. The manager's choice reception is clean with fun food choices and a variety of beverages to choose from. The pool area and exercise room are clean and well maintained. The free breakfast is wonderful with a variety of options. Not just fruit and bagels, you can have an omelete cooked to order along with yogurt, cereals, danish, oatmeal...the list goes on. I usually park and drive to the airport. The shuttle drivers are friendly, safe and prompt. I never am afraid for my car in their well-lit parking lot.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank LisaMichele58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChuckChandler, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, October 15, 2013
LisaMichele58,

WOW! Thanks for all of the kind remarks!

We try hard, though occasionally stub our toes. I am truly thrilled that you have had such great experiences while staying with us.

We look forward to having you stay again! Chuck Chandler, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Pennsylvania
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 11, 2013 via mobile

We stayed at the hotel to attend a navy football game. The accommodations and amenities were more than satisfactory. We enjoyed the lounge and the breakfast was a great start to the day. We would definitely stay there in the future.

  • Stayed October 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChuckChandler, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, October 15, 2013
Jill S,

Thanks for staying and I am thrilled that everything worked out well for you while in the area for a Navy Football game. It still amazes me how close we are to Annapolis for these types of events and you don't have to deal with all of the post game traffic and difficulties of getting around the historical and narrow streets.

When your travels bring you back, we would enjoy hosting you once again. Thanks for choosing to stay with us! Chuck Channler, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Texas
Level Contributor
423 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
3 of 5 stars Reviewed October 8, 2013 via mobile

We stay at Embassy properties frequently because of the awesome breakfast and amenities. This one we found to be lacking in a few normally rock solid Embassy areas.

The breakfast was Not laid out like a typical Embassy buffet. For example, you have to go to one station to ask for bacon, sausage or whatever. Tends to create a line for no good reason.

The normal breakfast highlight at Embassy properties is the omelet chef. Not here. He was neither friendly nor attentive. Mixed up my order and seemed completely indifferent.

The front desk staff were very courteous and did their jobs well, and the rooms had a fridge and microwave plus the extra room. The beds are very comfortable as well.

Overall I stay at Embassy properties whenever I can, but this one isnt up to the others standards and is being judged by that.

Stayed October 2013, traveled on business
Helpful?
Thank Wyomingdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChuckChandler, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, October 15, 2013
wyomingdan,

Thanks for taking the time to offer a reveiw of our hotel.

I'm sorry that the experiences at breakfast were not up to your expectations. Typically, the service by the cooks in the morning is execeptional and our guests love the interactions with them. I would appreciate knowing what dates you stayed so we could address your concerns with the appropriate individual. If you you would like to send an email to chuck.chandler@hilton.com, I will see that your concerns are addressed. Glad to hear the other service staff and the accommodations satisfied you.

If your travels bring you back to the area, I would hope you might give us an opprtunity to redeem ourselves.

Thanks for staying and hope to have you with us again. Chuck Chandler, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palmyra, Pennsylvania, Usa
Level Contributor
3 reviews
5 of 5 stars Reviewed October 6, 2013

We stayed overnight at the Embassy Suites to fly out of BWI. The location was safe, nicely landscaped and the grounds patrolled by their own Security. We felt comfortable leaving our car there while on vacation. They not only shuttle you to and from the airport, but also provide free shuttle service to local restaurants and attractions. A complimentary full breakfast and happy hour are included. The rooms were clean, and the customer service was exceptional. Staying at the Embassy Suites was like having a mini vacation before our vacation!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChuckChandler, General Manager at Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport, responded to this review, October 8, 2013
Kim G,

Thanks for all of the kind words you shared. I am thrilled you had a great experience with the hotel.

A "vacation before your vacation"! What's not to love about that!

Please come back and stay again. We appreciate you staying with us and posting a response.

Thank you. Chuck Chandler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport

Property: Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport
Address: 1300 Concourse Dr, Linthicum Heights, MD 21090-1014
Phone Number:
Location: United States > Maryland > Linthicum Heights
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Linthicum Heights
#15 Business Hotel in Linthicum Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Baltimore BWI - Washington Intl. Airport 3*
Number of rooms: 251
Reservation Options:
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Also Known As:
Embassy Suites Hotel Baltimore
Embassy Suites Linthicum
Linthicum Embassy Suites

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