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“Good low budget place” 3 of 5 stars
Review of Quality Inn & Suites

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Quality Inn & Suites
Ranked #10 of 16 Hotels in Laurel
Lebanon, New Jersey
Level Contributor
1,166 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 378 helpful votes
“Good low budget place”
3 of 5 stars Reviewed July 26, 2014

Rooms was clean. Generally quiet. Staff fine. Breakfast was a bit below requirements - food replenishment slow. Otherwise, no complaints - good value. Place is a couple miles off interstate, and a few turns

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
Thank Morgan2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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126 reviews from our community

Traveler rating
    39
    29
    18
    16
    24
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Any
English first
North Aurora, Illinois
Level Contributor
3 reviews
4 of 5 stars Reviewed July 15, 2014 via mobile

Stacey L., manager, should get a big, fat raise because she's awesome! Coming to Laurel for a wedding, room block full and she was unhurried, professional and accommodating. So many times I feel like the reservation process is just getting rooms booked and staff doesn't give a rats a$& about your trip. Stacey was truly helpful and made the booking work for me, the customer! Imagine that! Give that woman a raise!!

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review, July 16, 2014
Erin M,

Thank you for your feedback regarding your reservations experience. It is our mission to provide an exceptional guest experience from start to finish. Please let us know, how we may further be of assistance as you prepare for your upcoming visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 12, 2014

I searched online prior to my traveling for a four star hotel in laurel md..looking at the price of this hotel it was affordable based on my budget.I really enjoy my stay for about a week in the hotel.The room was well spacious and looks well maintained,I personally inspected the room for mold since am allergic to it,but was mold free and moreso the Internet and breakfast was excellent.Though i had a problem connecting with the internet but the black maintenance guy was so professional and responded in a timely manner to assist me.I will definately stay here each time I come around.I also had a problem with the house keeping supervisor( she's extremely rude) and arrogant otherwise it's a place to be.I was able to get in the pool and also use the fitness centre

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tai B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review, July 16, 2014
Tai B,

Thank you for your feedback about your recent stay. I will be sharing your comments with my team. Pease come back again to see us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel, Maryland
1 review
5 of 5 stars Reviewed July 11, 2014

I've had an extended stay here.....Recovering from the hospital... EVERYONE has been very caring....It feels like home....The accomodations are super. The entire staff is VERY friendly. Housekeeping do an excellent job. My room is always fresh and clean. I enjoy the breakfast. It has a wide selection of food and is quiet tasty. The management truly cares about the guest and wants their experience to be the best it can be. I feel welcomed here and plan to stay again....

  • Stayed June 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank msbonnie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review, July 16, 2014
msbonnie,

Thank you for your feedback regarding your stay. Comments like yours serve as encouragement to our entire team. I will be sure to share your experience with them. We look forward to continuing to serve your lodging needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mays Landing, New Jersey
1 review
2 of 5 stars Reviewed June 29, 2014 via mobile

We booked threw hot wire.com which I have used many times before and it was great. But they put us in a double bed room and we asked for a king bed they said we couldn't have one because we didnt book one and we would have to rebook and pay more money. Then we was put in a somking room that smelled like a cigar. The bathroom toilet seat was cracked there was no local info in the room bit even a phone book. I would stay some where else next time , I dont like being lied to and huddled for more money for nothing. Never again.

Stayed June 2014, traveled as a couple
Helpful?
Thank rochelljac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thompson1963, General Manager at Quality Inn & Suites, responded to this review, July 3, 2014
Dear rochelljac,

Thank you for your feedback regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Laurel hotels

York
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed June 16, 2014

We booked this hotel because it was only 20 minutes drive from BWI airport and we didn't want an 'airport hotel'

++ we arrived early but were greeted warmly, throughout our stay all of the hotel staff were friendly, welcoming and keen to be of service (though often not much they could do about the issues).
Large room with good light
Lots of free parking.
Pleasant outdoor pool with good sitting area.


- - The first room we were offered smelled badly, the one we took less so but still not fresh.
It was very difficult to get into the room as the keys wouldn't work (other guests were having the same problem). Eventually the maintenance man demonstrated that by forcing two keys into the door at once the door opened. The door had dirty hand and foot prints where others had tried (and presumably failed to gain entry before).
Room looked clean but shabby, there was a table but no chair to go with it. In the bathroom the basin was badly cracked but had had an ugly repair, sealant around the bath was coming off.
There was free internet but it took ages to connect.

This was a very noisy hotel between 2 busy roads and very close to the Marc train line - great for travelling but not so much if you're looking for quiet

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank lategapyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review, July 3, 2014
Dear lategapyear,

Thank you for your feedback about your recent stay at the Quality Inn & Suites Laurel. Your feedback is very important to us. Please be assured that all of your comments were shared with the team and we have used the comments to make the necessary improvements to create a better guest experience.

I hope that you will give us another opportunity to meet your expectations in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gettysburg, Pennsylvania
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 5, 2014

Stayed for 2 night over the weekend. It was a very nice stay. Very large rooms with 2 beds. The bathrooms could use updated a little. The sink in the my room had a big crack in it that looked like they tried to fix it but looked terrible. The toilet was like one you would see at a sporting event and was very hard to flush the way the room was set up. Breakfast was very good. Location is not the best .

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Nathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SaLiverpool, General Manager at Quality Inn & Suites, responded to this review, July 3, 2014
Dear Nathan M,

Thank you for your feedback regarding your recent stay at the Quality Inn & Suites Laurel. Feedback like yours let's us know what we are doing right and what improvements we need to make. Be assured that your comments have been shared with our team to serve as a source of encouragement and in order to improve your future guest experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 1 N 2nd Street, Laurel, MD 20707
Phone Number:
Location: United States > Maryland > Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 16 Hotels in Laurel
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 96
Official Description (provided by the hotel):
In the heart of Historic Old Town Laurel you will find the Quality Inn & Suites Laurel. Centrally located between Washington, DC and Baltimore, MD we are just minutes away from area businesses, transportation, major attractions, shops, and dining. At the Quality Inn & Suites Laurel we make your stay relaxing and carefree by offering valued amenities such as: free wireless internet access, free hot breakfast served daily, free parking, daily housekeeping service, outdoor pool (open Memorial Day through Labor Day), and on-site restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Expedia, Priceline, Odigeo, Choice Hotels, Orbitz and Travelocity so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn And Suites
Quality Hotel Laurel
Quality Inn Laurel
Laurel Quality Inn

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