I frequently stay at Holiday Inn Express Hotels for all my business trips and have never had a poor experience until this recent trip. I checked in 10/8/13 and was only staying 1 night for a business meeting the next day. Upon checking into my room I unpacked my bag and proceeded to iron my pants for my business meeting the next day with the hotel room iron. Immediately upon placing the iron on my pants the iron completely scorched and melted my pants! It actually melted a hole through my pants. I have never had this happen before and immediately called the front desk. They did apologize but then offered to bring me another iron. I again told hem that it melted a hole through my pants and they just suggested I not use the iron.
I was then left with no pants for my important business meeting the next day and had to wear the same jeans I wore that day.
This was horrible service and I at least expected them to either offer me sow sort of voucher for my stay or give me a number of someone at corporate to contact to reimburse me for my damaged and ruined pants.
By the way- they left the defective iron in my room and never changed it out during my stay so if you are staying in Room 231 beware of the iron!
- Official Description (provided by the hotel):
- Our beautiful Holiday Inn Express & Suites Laurel Lakes staff is ready to welcome you, we are located in a great area with lots of restaurants, shopping, with a lake in our backyard, minutes away from a metro station, short distance to Washington DC and the BWI airport. ... more less
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- Also Known As:
- Comfort Suites Laurel Lakes Hotel Laurel
- Laurel Comfort Suites