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“Terrible...” 1 of 5 stars
Review of Holiday Inn Express & Suites Laurel

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Holiday Inn Express & Suites Laurel
Ranked #4 of 16 Hotels in Laurel
Niskayuna, New York
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Terrible...”
1 of 5 stars Reviewed June 10, 2012

I stayed in this so-called hotel for one night in June 2012 due to flight cancellation from BWI. All area hotels were booked due to a tornado and this was the closest hotel I found. Two hours after promising to send a shuttle bus to pick us from BWI, I called again only to find the shuttle came and left without picking us ..WOW !!! Anyway, was so tired to argue, took a taxi to the hotel and here comes the ordeal. Apparently, a number of travellers checking in at the same time thus , undestandably, causing the staff some confusion. However, once I stepped in the room, it smelled terribly bad; I almost threw up. I tried to bear it, but in 5 minutes I could not and was down at reception asking for replacement. They gave me another room on the same floor, smelled the same; only difference was that the toiler this time was NASTY. I am usually very careful about commenting but this time it has to be put this way. I simply ended up sleeping in my jeans as I was not comfortable touching anything there, unbelievable !

  • Stayed June 2012, traveled on business
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
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Thank The_Last_Pharaoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
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Additional Information about Holiday Inn Express & Suites Laurel

Property: Holiday Inn Express & Suites Laurel
Address: 14402 Laurel Pl, Laurel, MD 20707-6100 (Formerly Comfort Suites)
Phone Number:
Location: United States > Maryland > Laurel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Laurel
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Laurel 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
Our beautiful Holiday Inn Express & Suites Laurel Lakes staff is ready to welcome you, we are located in a great area with lots of restaurants, shopping, with a lake in our backyard, minutes away from a metro station, short distance to Washington DC and the BWI airport. ... more   less 
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Also Known As:
Comfort Suites Laurel Lakes Hotel Laurel
Laurel Comfort Suites

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