This Holiday Inn Express, like the others, is a very comfortable and clean hotel. The staff is extraordinary - courteous, friendly, helpful. Breakfast is well above average and the food is constantly refreshed and tables cleaned.
Unfortunately, the shower faucet in our room became broken on the second night so that neither my wife or I had a way to take a bath or shower. The hotel was booked, so no other room was available and at that time of night (11 pm) maintenance was not available. I complained to the front desk, and the best he could offer was a 20% discount on our room rate for the night. After returning home, I appealed to the hotel general manager and he felt that it would be fair that we receive a 50% discount for one night's stay. Not exactly the way to delight your customers in my opinion. Obviously the hotel cannot control whether things go wrong, such as a broken faucet, but they own the response to negative experiences, and this response was underwhelming.
Even though there were many positives, unfortunately I would not recommend this Holiday Inn Express.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites I-95 Capitol Beltway-Largo, conveniently located near Washington, DC, Baltimore, Maryland, and Annapolis, Maryland. The Holiday Inn Express hotel in Largo features free shuttle service (limited hours) to the Largo Town Center, Metro Station, area businesses, shopping and restaurants. Guests will enjoy our complimentary hot Express Start breakfast bar.When it s time to get connected we know what you need - high-speed Internet, cable, sports and movie channels. And when you need to burn some energy our fully equipped fitness center or indoor heated pool will help melt your stress away.This beautiful hotel in Largo, Maryland is located minutes away from FedEx Field, home of the Washington Redskins; and is convenient to the University of Maryland, Six Flags Great America, Show Place Arena and Prince George s Equestrian Center, and the Prince George s County Sports & Learning Complex. Nearby corporate and government offices include: Verizon, Aetna, Harris Corporation, NASA, Boeing, Lockheed Martin, USDA, FUJI, Raytheon, Andrews Air Force Base, CSC, Prince George s County offices, and the IRS Training Center. ... more less
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- Also Known As:
- Holiday Inn Express i-95 Beltway-Largo Hotel Largo
- Holiday Inn Express Largo
- Holiday Inn Largo
- Largo Holiday Inn