My nightmare with this hotel has not ended yet… but I feel is my duty to write this review as soon as possible.
I made plans to go to Washington with a couple of friends and our babies, but the weekend we chose everything was full, so this was the only place that had rooms available. I made a reservation for 2 double rooms, and arrive to the hotel at around 10 pm. The first thing that I did not like was the fact that the name at the top of the hotel was a banner (in very bad shape I must say), at night it actually looked like the place was abandoned, but I had no more options so me and my friends went in.
We did our check in and ask for 2 cribs, as we both have 6 and 9 months old babies, and the response was that they only had 1 crib. After getting our keys, we went to our floor and when we tried to get into our assigned room… surprise! The room was occupied!!! I ask my wife to stay in my friend room and wait while I got our room.
Went down and did not get a sorry right away, I just got a “I know what happened, a minute please…”. 30 minutes had passed and they could not find an available room. It seemed like the two ladies in the reception had no control, as at a point they even ask someone to actually physically check a couple of rooms to see if they were empty. After a long trip and 30 minutes of wait, I told them not to worry, I would stay in my friend’s room.
Next day, I finally got a room. I ask for a crib again and after a couple of hours I got one, but it was broken. I asked for a new one, and after an hour, I finally decided to go down to the reception and pick it up myself.
I went home, I thought that the nightmare was over, but no… I checked my credit card statement and there was a charge for 2 nights! Call them up to ask for a refund, and they told me that they had no records of any charge to my credit card, that by their records, no charge was done to my credit card for the one night that I stayed. I sent them a fax with the copy of the charge in my credit card more than a week ago, got one follow up call, and have not heard from them anymore… and no refund yet!!
In a nut shell, DO NOT STAY IN THIS HOTEL!!! HORRIBLE, TERRIBLE SERVICE!!!
- Official Description (provided by the hotel):
- The Avi Hotel Largo is ideally located just 1 mile from the Largo Town Center Metro Station. For your convenience, the hotel offers courtesy transportation to and from the Metro. The hotel is located just minutes from Six Flags America Theme Park, FedEx Field, the Home of the Washington Redskins, The Boulevard Shopping Mall and many other local attractions. Feel the welcome of our Maryland hospitality in one of our 127 guest rooms with comfortable queen and king beds. Our spacious and attractive hotel rooms include all the amenities you expect, including large, comfortable work spaces, free high-speed wireless internet, fitness center, indoor heated pool and business center. Our rooms include micro/fridge, iron/ironing board, coffee maker and hair dryer.While at the Avi Hotel Largo, get started each morning with our hot complimentary breakfast served daily from 6:00am-9:00am which includes a variety of hot and cold breakfast items with a warm smile and friendly service. When business brings you to Washington, D.C. The Avi Hotel Largo is the perfect place to stay because of its convenient location and accessibility to the entire DC Metropolitan Area. This I-95 location, just off the beltway, literally positions you minutes away from your destination. The complimentary Metro shuttle service adds pleasure to your commute. We also offer shuttle service within a 3 mile radius. ... more less
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