upon check in people very rude (Desmond miller GM) and (Crystal CS). gave hard time about giving our redi card points, comfirmed we decided to stay all weekend was told not a problem.
come saturday @ 11:35am. my sister was woke by a banging on the door she was startled thought there was a fire or some emergency...here it was the GM screaming at her to get out of the room we didnt pay for another nite threaten to have her removed she was not able to call me because the room had no phone after appx 20 mins of threats and her saying we confirmed stay at check in he said we will charge her card (Mine). when I came back to room that eveing I made request at front desk to move due to broken shower no cable and no phone in room they said it was to late and was not to do it. 45 mins later while in shower someone was beating on the door and it was the mateince man the GM saying if I want a new room I had to do it now I advised I was not dressed my sister was not here and I needed time to pack up 2 people's items he said I had 15 mins I said I need like hour they said no. that ended saturday stay when i returned in the a.m sunday at 9:30 and again stop @ front desk ask for a 1 hour courtesy checkout due to all the trouble we had and no phone service we had to drive to places that we should have been able to call. I was told by Crystal who was not in uniform but in rip jeans and a t-shirt we dont do that here and if we are not out by 11am she will charge my card. beofre I walked outta of the office I ask for the GM number ...wouldnt you know it it was the same man that was so rude from check in and the one that threaten my sister... I was horrified !!!!! when I called the office at that location due to leaving my power cord behind I was told no cord was found. all i could say is WOW.
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- Also Known As:
- Red Roof Inn Washington, Dc - Lanham Hotel Lanham
- Lanham Red Roof Inn
- Red Roof Inn Lanham