I stayed at this hotel for eight nights for a business trip on which I needed access to both Washington D.C. and College Park, Maryland. While this hotel is fairly conveniently located and there is a shuttle to and from the local metro station in New Carrollton, there are very few food choices (McDonalds, Goody's, and a Red Lobster) within safe walking distance. I say safe because the hotel is literally off an exit to the highway, and there are no traffic lights at the off ramps to help pedestrians cross. The hotel does have room service available until 10, but the food (which is from local restaurants in the area) is mediocre.
The rooms themselves are fairly spacious and the beds are comfortable, but be careful of the linens. On the second to last night of my stay, while trying to block out the noise of a screaming infant in the adjoining room at 2 a.m., I discovered one of my pillow cases was covered in a crusty, white substance. It was absolutely disgusting, and the head of housekeeping did not apologize, but instead tried to assure me it wasn't milk or semen but something in the wash.
I also had issues with the shower and hot water during my stay. Maintenance does not inform the guest when they've been up to look at things in the room, and they were never able to fix the problem. When I brought this to the attention of one of the assistant general mangers, instead of trying to move me to a room with a functioning shower or asking how she could make me more comfortable, told me that this was an issue that would not be able to be investigated further until I had checked out.
Breakfast is average; items on the buffet frequently run out, and it seems consistently short staffed. Also, as a guest do not forget the slip of paper that says you have breakfast. Not only will the staff not look up your rate plan and make you another one should you lose it, but they will insist that they have to charge you $10 to do it. Whether or not there is a person at the door to take your breakfast ticket, be sure you have it. I had some issues with this, and when I spoke to one of the assistant managers about my issues with breakfast and ticket taking she all but called me a liar.
Overall, I would not stay here. The management is not dedicated to making sure that the guest has the best experience possible and are extremely defensive and argumentative when problems are brought to their attention. I would also be seriously concerned about the cleanliness of the linens.
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- Also Known As:
- Best Western Capital Beltway Hotel Lanham
- Best Western Hotel Lanham
- Best Western Lanham