Leaving NJ, a 2-1/2 hr. drive, took us to the Knights Inn in Knoxville, Maryland where I made a reservation online after viewing a few reviews & price. We arrived at the hotel around 11 am where we just wanted to just check in then go for breakfast knowing the room wasn't ready. No cars in the lot should have told me something !!! I went in because it was my CC that was used to book & there was no one in the teeny lobby which smelled, to me, like urine and Lysol. There was a large placard on top of the counter which said "push the button or dial 0". The phone was non existent & the face plate fell off of the button when pressed. I found out later the phone, dial zero was broken which meant you couldn't get the desk from the rooms. After yelling a boy, who looked to be 18, came to the lobby. When I told him I was there to check in but would be back later to get the keys, I showed him my print out from Knights Inn. He said the price was $7.50 more. Not understanding why, when I had the price confirm in hand which included tax, he couldn't explain in understandable English, therefore I didn't understand. I did understand when he said he was new & didn't know why, but that's what it was. Had an attitude, I understood that !!! My friend came in & we just said we would pay it. He knew how to ring up a sale though & after a few minutes he said the room would be ready at 2, which we knew, to come back with what I could understand, in a not so nice look & attitude. We got back at 2:40. Standing & yelling for someone to come to the lobby, to get the room # & keys, he seemed perturbed when he got downstairs. Got to the room & the person was still cleaning it !!! After waiting about 5/10 minutes we went in. The room was claustrophobic, for me, just big enough for 2 double beds & dresser, TV, small refrigerator & tiny microwave with enough space to walk from the door, between the beds & to the bathroom which was the "size of a refrigerator box". There were 2 towels, 2 washcloths, 1 floor mat, 1 extra roll of TP which was the cheapest, smallest roll I've seen & 1 soap the size of a 50 cent piece with 2 shampoos in pouches. My friend immediately asked the girl cleaning the next room for extra soap "chips" & towels. The first time I used the toilet I almost fell off because the seat wasn't well attached & very thin/cheap. The mattress was encased in plastic, which was uncomfortable & they only change the sheets. They re-use the blanket & spread, GROSS. Proof of that was seen in the piles of sheets outside of the rooms There was no ice machine on the premises but "conveniently" attached was a liquor store that sold ice, we didn't go there, but probably owned by the same family. I had to walk up to the office, to get the sign-on for wifi. because the in-room "dial 0" was broken & I told the kid about the toilet seat. He said it was probably because of all of the people that have rented the room. OMG, REALLY? No one came to fix it. Tub drained very slowly. No info in the room, no pen/pad, Bible, phonebook. Pamphlets on local attractions were in the stinky lobby. The sign in the lobby said continental breakfast was 6 to 9 am which looked to be 2 kinds of cereal, coffee & a waffle maker. My friend walked up at 9:05, the next day & the boy said it was closed, that there is coffee in the room. When she said she didn't like that type of coffee, could she please have a cup, he again got an attitude and said no. We were leaving anyway & left the room at 9:30 going to the lobby to turn the keys in. There was a family of 4 eating the breakfast. The check-in kid was there. The people invited us to join them, which was nice, but we said no thanks, we were leaving & did say 20 min. ago he wouldn't give us coffee !!!!! This was the third trip to this area, came for the Casino. Last time was a horrible mold infested place that I wrote to you about, The Towne House, which we called it Scum town & I did write to you about it & also wrote to the WV department of License & Inspection. We really like the Casino and thought it may be nice to get out of town & view the mountains. In the middle of the HEARTLAND, someone in the service industry should SPEAK & UNDERSTAND ENGLISH & be happy/nice & courteous When we left we saw a whole family, we guessed, going in & out of the side door of the lobby. If they were the owners they should not have left this property in a kids control. In two days we did not see another person or car near the lobby. We stayed 1 night Sunday & checked out Monday.
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